Push Notification
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Hi
The daylight saving time changing on Sunday 27th (UK) worked this year. However, when I get a push notification on my phone and click on it just takes me to the live view and does not playback what it picked up. Is this a server error again, has it been reported or known about? -
@neil_chaplin_is_450076909830276
Hi there, for the push notification, if you click the push in 2 mins, it will take you to the live view.
If you click the push after 2 mins, it will take you to the playback page.
The logic is that when you click the push in a short time, you can know what happens in real-time. After a long time, you can know what happened just now. -
This post is deleted! -
@neil_chaplin_is_450076909830276
Hi there, for the push notification, if you click the push in 2 mins, it will take you to the live view.
If you click the push after 2 mins, it will take you to the playback page.
The logic is that when you click the push in a short time, you can know what happens in real-time. After a long time, you can know what happened just now.
Thank you for the response. I am checking the push notifications over wifi after a couple of hours, it just loads the live stream. -
@neil_chaplin_is_450076909830276 Do all the pushes take you to the live view? We would like to confirm that.
What version is your APP? Is it Android or IOS? You can update your APP to the latest version. -
@reolink-fiona
On checking it this morning, the 5 notifications that I have over the night (one 6 hours, two at 4 hours, one at 3 hours and one at an hour ago), they all the pushes took me to the one that accured an 1 hour ago. I think depending on their age, I seem to either only get the latest played again and again no matter which push notification I get, or if they are new that 3 hours I seem to just get the live stream. -
I am using android, my app is the latest available 4.29.0.8.
Tested it again, will try my best to explain.
I had two push notifications, one 1 hour old and one 30 minutes old. I clicked on the one that was 1 hour old and it showed me the 30 minutes one, when I click on the 30 minutes one it shows me the live stream. I am not sure how push notifications go out and are accessed off the camera, my app / phone and camera are synced and show the same time. I am assuming when it tried to access the push notification / information that it is basing it based on the older time and not the current daylight saving time (Great Britain). -
@neil_chaplin_is_450076909830276
Thank you for your test and reply. I have told our engineer about this issue.
For the DST, you can also manually set it on our Client.
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@reolink-fiona
Thank you, the time is displayed correctly on both cameras.
I will try a different sync server to see if that makes a difference. -
@reolink-fiona
Do you know if the Engineer's have made any progress on this, its frustrating not being able to click on the notifications to see them. I believe it is to do with the hour difference and how it is trying to retrieve the files. -
@neil_chaplin_is_450076909830276 Hi Neil, our engineer is still looking at this issue. If there is any news, I will let you know.
