After reading this I asked for the latest firmware for the E1 Outdoor (IPC_523SD8) and they gave me v3.1.0.804_22012406. Not complaining though as it has the beta pet detection in it, which when it came out and I asked they said it would not come to the 5mp cameras as it was not possible.

Testing the pet detection it works really well and I also have it tracking so I can see which of my neighbours cats is c**pping in my garden.

As for the E1 Outdoor missing on the firmware page its annoying and and also a bit annoying we have to keep asking for it. As a suggestion to Reolink, could you put all the firmware up on your website, just have the hardware number indicated and have a disclaimer that if we are doing it to check properly and its at our own risk or something? Another suggestion, could you have another section listed with current beta releases for download so that we can get it if we want and test it?

I have seen other cameras that use a detection if something crosses a line, rather than the greying out an area. Is this something that reolink could implement?

Trying to grey about a boundary but still get early notifications is difficult. A crossing of a line would be really useful when marking out boundaries.

I have installed 8.7.3 and my PTZ does not look like the image in the screenshot, I do not have the speed function, do b**ton in the middle of the arrows and I can not see how to enable patrols. My camera is the E1 Outdoor.

@reolink-fiona

Thank you, the time is displayed correctly on both cameras.

I will try a different sync server to see if that makes a difference.

Amazing, every time I suggest it or ask for the pet detection I get told that the E1 range can't do it and won't do it because its only 5mp .

Have even said that I was sent a test firmware that had it in and was told no!

Does anyone know if it is possible to have person detection during the day and any motion at night? From what I am see / work out you can't.

@joseph_1979 yeah. Not sure why but it works on both my e1 outdoor and 510wa

@joseph_1979 Just to update you and anyone that has this issue. Reolink have given me some money back as compensation for the issue on 2/3 year old cameras. They have said they are still looking into it. And it's not a time zone / server syncing issue.

As a temporary work around for summer time I have chosen the Rome, Paris time zone so now my notification and playback work as they should. I will just have to change it back in winter.

I have seen other cameras that use a detection if something crosses a line, rather than the greying out an area. Is this something that reolink could implement?

Trying to grey about a boundary but still get early notifications is difficult. A crossing of a line would be really useful when marking out boundaries.

@joseph_1979 Just thought I would update you / anyone else who may have this issue.

I have been in contact with Reolink support, gone through tests, sent videos of the issue, they have for some reason taken it up with the RMA team? Who have come back to be and offered me £10, so I am not sure if its just a sorry gesture for any inconvenience and they are still going to look into it, or that they think that its a camera issue and are giving up on it. I have responded to say that I have multiple cameras that do the same, and I don't think its a camera issue and will they still be looking into it as I don't think me replacing the cameras with newer ones will solve it.

@joseph_1979 I know this thread is old / been a while.

Notifications still aren't working as it should and won't open notifications that are 5 to 60 minutes old. I have the latest firmware installed on the cameras as well as the latest google app from Fiona's recent post. I have tried to look into it and have come across the attached images below:

My phone shows the time as GMT +01:00, which it is.

In the Reolink app it shows the time as GMT 00:00, which explains why when I open an older notification which is say 1 hour 30 mins old, it will try to open a notification that is only 30 mins old.

Unfortunately the app just says synced with phone and although it says you can change it, I don't seem to be able to change the time. Could this be flagged to be looked into?

@joseph_1979 Ahh. Yes I am on a different network, makes perfect sense, thank you for your response.

@neil_chaplin_is_450076909830276 Joseph, I have installed the latest app (8.11) it is still not retaining clear or fluent views when you go into a camera. I have tried uninstalling and reinstalling, deleting directories and reinstalling, I don't seem to be able to reproduce what you were able to do to resolve this. Did support come back with any other information?

My favorite is my E1 Outdoor, good resolution with pan, tilt and zoom. Although some of the new 4k and night ones look interesting.

@joseph_1979 I tried deleting user data as suggested and it still not saving the stream settings.

On another note, I have put the lock screen and boot up pa*sword on. It darkens the image down but you can still see the image and time in the background, it's not very private. Should it not black it out completely.