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    PTZ weekly restart selects View 1...

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    • clark_463039665144015
      clark last edited by

      Hi guys.
      When our PTZ cameras do their weekly restart, the cameras just end up pointing into space missing coverage and tripping alarms.
      Could the firmware please be modified to go to the first set view?
      Thanks... Clark

      Reolink Fiona 1 Reply Last reply Reply Quote 0
      • Reolink Fiona
        Reolink Fiona Administrators @clark last edited by

        @clark_463039665144015 May I know what's your camera model?

        clark_463039665144015 1 Reply Last reply Reply Quote 0
        • clark_463039665144015
          clark @Reolink Fiona last edited by

          @reolink-fiona RLC-823A
          Apologies for the delay... I only just noted your message while browsing again...
          Thanks... Clark

          Reolink Fiona 1 Reply Last reply Reply Quote 0
          • Reolink Fiona
            Reolink Fiona Administrators @clark last edited by

            @clark_463039665144015
            Thank you for the reply.

            You can try to upgrade your camera with the latest firmware version v3.1.956. Please download the firmware on our download center, Download Center – Reolink.

            clark_463039665144015 1 Reply Last reply Reply Quote 0
            • clark_463039665144015
              clark @Reolink Fiona last edited by

              @reolink-fiona Well done! The PTZ camera restarts and the view isn't reset back to the factory default of 0,0
              You can close this suggestion, you guys are very responsive, your product gets better and better every day (like a Tesla ;).
              Thank You! 🙂

              Reolink Fiona 1 Reply Last reply Reply Quote 0
              • Reolink Fiona
                Reolink Fiona Administrators @clark last edited by Reolink Fiona

                @clark_463039665144015 Thank you so much for your support! We will keep up the good work.

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