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Scenario 1In an effort to find help in getting my new Reolink Go PT to work with my T-Mobile SIM I was attempting to search the community forums.Problem 1Community Header Search Doesn't Work for GuestsSetupLog out and browse to the community index page.Type a search term in the search bar at the top of the page and hit <Enter>.Expected BehaviorShow relevant search results or redirect to a login screen (though having to login is less desirable)Actual BehaviorForm is submit to another page with the search terms in the query parameters but is then immediately redirected to the community homepage without any search terms.Problem 2Community Search Doesn't Work for Logged-in UsersSetup 1Log in as a registered userGo to https://community.reolink.com/search and enter a search termPress SearchSetup 2Log in as a registered userGo to https://community.reolink.com/search and enter a search termSet categories to all, include childrenPress SearchExpected BehaviorThe page should show search results matching the provided search criteriaActual BehaviorNo search results are found, even when searching for something that you can manually verify does exist such as the word "camera" in post titles.Scenario 2After failing to be able to search the community forums for help I decided to share my struggles and upload a screenshot of my "Advanced Search" search terms and lack of results.Problem 3Registered & Logged-in Users are Unable To Attach ImagesSetupRegister and log in as a userCreate a new post and upload/paste an image into the post's bodyPress SubmitExpected BehaviorThe post will be published containing the added image.Actual BehaviorThe submission fails stating "request entity too large"Other InformationOperating System: Windows 11 ProBrowser: Google Chrome (Version 100.0.4896.127)AdBlocker: Ublock OriginAdBlocker Status: Same outcome when enabled and disabled.
@devon Hi there, sorry for the inconvenience caused. The search function of this forum doesn't work now. You can try to search for the forum content by using this website search tool, https://reolink.com/sitesearch/?q=search. I will tell the Web team to optimize the function.For uploading the images, you can upload them via this icon instead of pasting the images.
@reolink-fiona Based on the error I received, I'm guessing it was a file size limitation that is significantly lower than it should be. Seeing as I'm able to post this screenshot by pasting... The point is, things are not intuitive, don't work, or don't have reasonable limitations... Instead of providing work-arounds (which may not even work, as is the case with the image upload...), fix the underlying issues.The key to happy customers is to fix the things that are reported broken, not to suggest unintuitive or inconvenient alternatives.
@devon Thank you for all your feedback. I have contacted our tech to look at this issue. Now you can paste the picture to try. But it may be duplicated. You can delete one of them. We will correct it asap.
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