Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    RLC523WA

    Discussion About Products
    3
    13
    128
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • faasio82_480971996033257
      Faasio last edited by

      I have got this camera at the front of my house.
      Since i have changed the firmware the detection and sensitivity is awful.
      I have already changed the setting many times.

      Is there somebody else who got this camera?

      I am curious about other experiences.

      Thank you!

      joseph chircop_497308027822318 1 Reply Last reply Reply Quote 0
      • joseph chircop_497308027822318
        joseph chircop @Faasio last edited by

        @faasio82_480971996033257 wait for next firmware update. They really need to improve in testing both hw and sw before launching the product to the public. I has the sane issues with RLC511WA but now after teo firmware updates miat issues have been fixed. You need to wait for 3 to 6 months....

        faasio82_480971996033257 1 Reply Last reply Reply Quote 0
        • faasio82_480971996033257
          Faasio @joseph chircop last edited by

          @joseph-chircop_497308027822318 : Well i hope new firmware will be there sooner. The camera is now almost useless no matter what settings i use.

          I will try to be patience. 😉

          Reolink Fiona faasio82_480971996033257 2 Replies Last reply Reply Quote 0
          • Reolink Fiona
            Reolink Fiona Administrators @Faasio last edited by

            @faasio82_480971996033257 We will have a new Beta test of the auto-tracking firmware of RLC-523WA soon. You can stay tuned with us.

            1 Reply Last reply Reply Quote 0
            • faasio82_480971996033257
              Faasio @Faasio last edited by

              @Reolink-Fiona: I can't wait!

              When i download the firmware for this camera in the Download Center is it version v3.1.0.764_21011510_v1.0.0.30.

              But when i download the file the description says it is version
              v3.1.0.804_2201150_v1.0.0.30

              How is that possible?
              I would love to recieve the 764 download , I think that is the original firmware for this camera
              and I had no problems with that version.

              Reolink Fiona 1 Reply Last reply Reply Quote 0
              • Reolink Fiona
                Reolink Fiona Administrators @Faasio last edited by

                @faasio82_480971996033257
                Thank you for pointing out it. Our colleague has found the issue and he will upload the correct version soon.

                1 Reply Last reply Reply Quote 0
                • faasio82_480971996033257
                  Faasio last edited by faasio82_480971996033257

                  Altough i got another firmware version the WA tracking and motion detection is awful.

                  Doesn't matter how the settings are.
                  A car is not a car and everything else is a car.
                  Doesn't sound very logical to me.

                  I paid a lot of money for this camera, but i am not happy with it.

                  Must say the Reolink contact service is very helpfull, but no good solution for this camera.

                  Edit: And out of nowhere the SD card is not avalaible anymore!
                  I didn't do anything and all of sudden no SD card to be seen.
                  More and more problems with this camera.

                  Reolink Fiona 1 Reply Last reply Reply Quote 0
                  • Reolink Fiona
                    Reolink Fiona Administrators @Faasio last edited by

                    @faasio82_480971996033257 What firmware version do you get? If the auto-tracking still does not work well, can you send the video for our tech to check? You can send the video here, Submit a request – Reolink Support. Thank you so much!

                    faasio82_480971996033257 1 Reply Last reply Reply Quote 0
                    • faasio82_480971996033257
                      Faasio @Reolink Fiona last edited by

                      @reolink-fiona : i have version v3.1.0.764. This version worked ok before, but not anymore.

                      And I don't mean the tracking by following a car or person, but just the normal detection of a person or a car.
                      I don't use the follow option.

                      Reolink Fiona 1 Reply Last reply Reply Quote 0
                      • Reolink Fiona
                        Reolink Fiona Administrators @Faasio last edited by

                        @faasio82_480971996033257 Hi Fassio, can you give some examples like videos of the wrong detection? You can also provide your alarm settings details for me to check.

                        faasio82_480971996033257 1 Reply Last reply Reply Quote 0
                        • faasio82_480971996033257
                          Faasio @Reolink Fiona last edited by faasio82_480971996033257

                          @reolink-fiona : At night bugs are cars for example.
                          When I use objection size for the smallest option, no detection is there at day time.

                          Reolink Fiona 1 Reply Last reply Reply Quote 0
                          • Reolink Fiona
                            Reolink Fiona Administrators @Faasio last edited by

                            @faasio82_480971996033257 I saw that you have set the maximum object size. Can you try to not use this setting to see if it can be better? You can set up the alarm delay time to filter out some vehicle false alerts too.

                            faasio82_480971996033257 1 Reply Last reply Reply Quote 0
                            • faasio82_480971996033257
                              Faasio @Reolink Fiona last edited by

                              @reolink-fiona : I will try that.

                              1 Reply Last reply Reply Quote 1
                              • 1 / 1
                              • First post
                                Last post
                              Reolink cloud reolink reolink Reolink cloud reolink reolink

                              Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                              Copyright 2021 © Reolink All Rights Reserved.