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There doesn't seem to be an option to pick the IPC_523128M5MP_V2 hardware when getting the 520A firmware updates
@fireguy50_460545714888938 V2 is different hardware for the RLC-520A. So the firmware on our download center doesn't fit this camera now. There is no new firmware for RLC-520A-V2 now.
@reolink-fiona How is that possible? IPC_523128M5MP_V2 v184.108.40.2061_22010701 doesn't have Pet Detection, Fixed Frame Rate, etc options like v220.127.116.111_22041566. V2 shouldn't have less features than the prior version camera, how do we resolve this?
good morning. are there any updates for the rlc-520a firmware on this hardware build? IPC_523128M5MP_V2 .Just bought a bunch of them and my synology cant recognize them even though they are in the list.
@user_593090406862870_593090406862870 Hi there, you can check if you have enabled the ONVIF and RTSP port in your network setting in the Client first.Network->Advancede->Port settings
@reolink-fiona made the change on the settings. still not able to test in synology. thanks.
@user_593090406862870_593090406862870 If you still can't access Synology after enabling the network setting, please try to restart or reset the camera and try again. If it can't work, please submit a request here and our tech will help look into this specific case, Submit a request – Reolink Support.
@reolink-fiona i tried this but still not working. any word from your team when we can check for a firmware update for the cameras?
@user_593090406862870_593090406862870 @psp_219737986822379 There will be new firmware but it is still under development. If you want to get the firmware now, you can contact our support team to get the beta version.
@reolink-fiona Hi fiona, i will like to try the beta version of the new firmware. how can i contact your support team?
hello, when will the new firmware be available. if that is not foreseeable, i will send back the newly bought cameras.
@psp_219737986822379 Yes, same issue here, I have two RLC-520-A v2 models in our set-up. Still no firmware upgrade? trying to get rid of the annoying day/night switch which triggers the alarm...Could we have an update on timeline for this model please?
@user_610825237635130_610825237635130 I had the same issue with another model and once upgraded I set the alarm delay and object size and it didn't appear again. Hopefully they will release it shortly.
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