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Hi. I own RLC-542WA camera with motion detection and I'm not sure why such a thing like FTP postpone exists. Can anybody explain please?I've set up FTP upload as a security measure against physical damage or camera theft. To my surprise, videos uploaded to FTP server were missing the beginning. It's important for me to see what triggered the motion recording and what was happening. If the camera was stolen I wouldn't have a chance to see the footage. Maybe it's just how I am used to competitor's system where after a video is recorded and finalized, it's uploaded to FTP server. That also may not be the best approach, but at least when I review videos from server, they are complete and not trimmed like from Reolink. What's the point of having incomplete footage on FTP server?If users could define how many seconds of pre-motion video is recorded, that would probably solve the whole issue.
@vigy_591093180735512 Check if your firmware version is v184.108.40.2064_21121718 first. If the motion is not recorded in a proper time, could you please contact our support team and our FTP tech will check this for you? Search Anything on Reolink - Reolink
@reolink-fiona I have the latest firmware. I will contact the support team.
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