ReoLink Client App Black Blank Screen on startup FIX windows 11

[user_634252559302720_634252559302720]

Your ReoLink client might open to a blank screen if you have a windows 11 computer with iris xe display drivers.

Navigate to your C:\ drive folder, and SHOW HIDDEN items in the View settings. Find and go to: C:\user\<yourusername>\AppData\Roaming\reolink

Open up the userSettings file in Notepad. Right click userSettings and open with Notepad. Scroll until you see the hardware-acceleration key in the list.

Specifically it will say {"key":"hardware-acceleration","type":"boolean","value":true,"_id":"SC7vYAO3Jz5CRFqs"}

(the ID part might be different on your computer)

Change the word true to false - dont change anything else, save the file, exit and reopen reolink client. It will look like: {"key":"hardware-acceleration","type":"boolean","value":false,"_id"SC7vYAO3Jz5CRFqs"} (again, only change true to false, the ending might be a little bit different on your computer)

The reolink client should now open and stream your cameras

[joseph chircop_497308027822318]

@user_634252559302720_634252559302720 Exactly. I provided this info weeks ago. If the application runs then they can do this from the application menu.

[user_634252559302720_634252559302720]

@joseph-chircop_497308027822318 i wanted to repost it in its own thread for the search results- the fix's posted are too hard to find and have to sift through alot of results before finding this solution. hopefully the google gods will index this higher for people to find it.

[creeksiderick_407360287690937]

Found this using a google search, changed it from true to false, and it worked great for me, Thanks for the help!

[user_645880601444421_645880601444421]

IMHO there is an even easier method. Since the client is crashing trying to process a video stream, simply disable WiFi and/or Ethernet, then start the client. It won't crash since there are no streams available to process. You can then leisurely navigate to Settings to disable Hardware Decoding First.

[user_645880601444421_645880601444421]

@user_645880601444421_645880601444421 A second related method is to start the client and click on Playback as fast as you can. If you are successful, you'll circumvent initial stream processing and have ample time to disable Hardware Decoding First. Might have to make several attempts before you get good at it