Push notifications not working.

[larga001_491622561255646]

I received my RLC-811A last week and installed it the day before yesterday. Ever since, I no longer receive any push notifications from my RLC-510A which I moved to the backyard and my new RLC-811A. I have enabled push notifications for both cameras in the settings and checked the schedule, everything is configured as it should and always has been. The 'test' in the push notification menu also does not work.

Both cameras are accessible over WIFI and 3G/4G, they also record vehicles/people/pets motion fine, it's just the push that fails. Android notifications for the Reolink app are also configured as should.

Yesterday I cleared the app's cache and data and reconfigured it. The push notifications worked for a short period of time but stopped working the same evening and still fail up until now.

What is going on?

My mom has a battery powered Reolink and just told me she is also no longer receiving push notifications since recently.

[joseph_1979]

@larga001_491622561255646 First ensure that you have the most updated firmware and client version. If you have an issue in push message notification, then
1. Ensure that you have the right permission on the smartphone.
2. If you still don't receive the PMN then restore the camera. A new token will be created and shared with Reolink servers.

[user_718536163999960_718536163999960]

@joseph_1979 BS answer! i have the same problem with my reolink camera......i have ALL 24 hrs of push enabled and it still loses connection

[Reolink Lorenz]

@user_718536163999960_718536163999960 I am sorry to hear this. It would be best that you contact support and ask them to take a further look into the push notification issues with your cameras.
https://support.reolink.com/hc/en-us/requests/new/