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    • schanen lyons_552815606821084
      schanen lyons last edited by

      After trying for several days, I still can not get Reolink doorbell chime to pair doorbell.

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        • joseph chircop_497308027822318
          joseph_chircop Global Moderator @schanen lyons last edited by joseph chircop_497308027822318

          @schanen-lyons_552815606821084 Can you let us know the procedure you are following to pair it? And what is the distance between the chime and the doorbell? Are there any obstacles in between?

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        • Reolink Fiona
          Reolink Fiona Administrators last edited by

          Hi there, our tech would like to further check this issue. You can try to submit a request here, Submit a request – https://support.reolink.com/hc/en-us/requests/new. Our support team will reply to your email within 24 hours.

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          • md
            md last edited by md

            I don't have the doorbell yet, but here's some instructions on Reolink support page that may help. Are you using your existing doorbell transformer? Does it have enough power to run the Reolink doorbell? Check the specs. There's more than one method to connect it and have the wifi chime work. One method uses the included jumper wires to put on an existing chime. Good luck.

            https://support.reolink.com/hc/en-us/articles/10313334138265-Install-Reolink-Video-Doorbell-to-Existing-Doorbell-Wiring

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