Welcome message loop repeating during initial setup

[Felurian_639784271986812]

Re: Welcome message keeps repeating after hard reset on E1 Pro

I purchased 3 brand new battery wifi cameras: two Argus 3 Pro, and one Duo 2. All 3 cameras are unable to be setup due to this repeating welcome message.

The cameras power on and repeat a welcome message in multiple languages in a permanent loop. They never move into the second step of trying to scan the QR code on the phone screen, they do not make a chime noise, and the cameras will not stop repeating the welcome message.

I've tried submitting a support request, nobody has replied. I can't believe this is the experience after spending hundreds of dollars on this equipment.

[Reolink Fiona]

@felurian_639784271986812 May l know the voice prompt you heard is "Welcome to Reolink, please install Reolink app and scan the QR code on the camera" in multilingual versions? or "please run Reolink app, add the camera and set it up"?

After you hear the welcome voice prompt, please tap the icon in the top right corner as the picture indicates to start the initial setup if you use Reolink APP to initially set up these cameras.

This article will show you how to process next steps: https://support.reolink.com/hc/en-us/articles/360007948173-How-to-Initially-Set-up-Reolink-Battery-powered-WiFi-Cameras-via-Reolink-App