New app and now problems

[k84greene_268677521133725]

New app update and now I have major issues viewing cameras. I basically cannot playback or live view any of the cameras on its highest resolution. The fluent resolution isnt very clear and not great for a business system. I reformatted the nvr and still have the issues. Anyone else experienced the same?

[Reolink Fiona]

@k84greene_268677521133725 Is your APP Andoid? If so, you could try to disable the hardware decoding in the setting. APP setting->hardware decoding
Guide：https://support.reolink.com/hc/en-us/articles/900000587506-How-to-Enable-Disable-Hardware-Decoding-on-Reolink-Android-App

[margaritajin]

If you've tried the above steps and the issue persists, you may need to contact the app's support team or the manufacturer of your NVR (Network Video Recorder) for further a*sistance. They may have specific troubleshooting steps or updates that can resolve the issue.