Can't download videos

[MagnusT]

I do have write permissions to this directory. I have tried setting it to other directories like Desktop, Videos and so on. No go.



Latest Reolink client version 8.8.5 (same problem with all 8.8.x versions)

Latest Windows 11 version (Microsoft Windows [Version 10.0.22621.1485])

[Crimp On_62210811129]

@magnust That is truly crazy. I am using Windows Client 8.8.5 (on Windows 10). When I select the folder to use for Downloads (or Images), the Client checks file permissions right then. and pops an error message if I select a folder that I have no access to. If no one on the community forum offers a solution, it may be time to write an email to support(at sign)reolink.com. (I do not know how Reolink is organized internally, but other vendors I use keep the support techs "nose to the grindstone" responding to customers and do not give them time to spend browsing forums or chat rooms.)

I know it takes a while for a response, but they have always come through for me in the past.

[MagnusT]

@crimp-on_62210811129


Yeah, really strange issue.


I even tried running it as Administrator, still no go

[joseph_1979]

@magnust Go to the folder and right click. Select properties and click on security tab. Click on Advanced and click change next to your username. Check that you have full control of the folder......if not add it.

[John_350143387672724]

I had to delete the folder. Then I rebooted my PC and recreated the folder.

[MagnusT]

@john_350143387672724


Thank you! Now it downloads. That is so strange.

[joseph_1979]

@magnust You didn't have the permission. Now you create it under your username. You should checked with the procedure I gave you.