Email wont send

I am having trouble getting my email to send from the reolink app. I am using a gmail email like it suggests, but no matter what, every test send email fails. Please advise.

FongJeng Kum

Hi,

Could it well be your camera is not connected to your router?
Or would it be better if you could snap a screenshot of your email config page and show us how you set it up?

Bob

Hi Stephen,
It is not a complicated issue. Please drop us an Email and we will send some instructions your way.

Hello, can we not solve this issue over the forum so in case other people have the same issue, there were will a public reference on how to solve it? I have an NVR setup with 8 cameras. On the NVR itself I go to the email options (or from the desktop software) and I fill out the information for my gmail account (yes I am using the correct password), and I click send test email. Every time I click this button, I get 'test email failed' or something like that. There are no other options for me to check. My network is functioning, I even have the noip thing so that it can be accessed remotely from the phone. The email just wont work.

wictod

Stephen,

Try this...

??????@gmail.com is the sending email account

password is for the above email account

???????@btinternet.com is the account you want the email to be sent to.

all the other settings like the smtp port and server should be set like that for gmail.

hopefully that helps.. If it doesn't then i'd check the gmail account you have setup .

cheers

Screen-Shot-2017-11-30-at-21.57.05.png

I wish the windows UI looked half as decent as that.. but here's what I have https://www.dropbox.com/s/unz9vlvuqee4hkq/SnippingTool_2017-11-30_17-08-50.png?dl=0 .. exactly the same and it just fails.. what settings on the gmail account should I look at?

wictod

Stephen,

I managed to re-create your problem and fix it. Ok, so my mail setting are done via the camera device web browser but I have another system where the cameras sit behind an NVR.

When I tried to send from the NVR it failed like yours. The fix is to go into your Gmail account and that's where you need to make sure the device is allowed to send.

Login to Gmail from a browser..

My account

Sign-in security

scroll down to "device activity and notifications"

recently used devices, you'll see the device ..

review devices and allow access..

hopefully that should do it.. In a bit of rush so the instructions are a bit limited but essentially that's where it's being blocked.

Cheers

no, the device does not show up in the list. I think it would have to actually access the account and send the email for that to happen. any other theories?

I finally got the test to 'succeed' still havent received the email but its saying successful now. The solution as follows for anyone else with this issue on gmail. I use 2-factor-authentication with my account and clearly this insecure setup doesnt support that. Turning that off seems to do the trick, however I am not sure I am willing to leave disabled - may just create a dummy email to use to send the emails

wictod

I'm wondering whether Gmail works differently depending on your area? I don't use 2 factor on mine and the email I setup is just for this purpose.. when it wouldn't send it showed the device and a location map that trying to access gmail.. The NVR is about 20 miles away from me in the UK and the map was pretty accurate.. Glad it's working to some degree for you..

cheers

Yah, I got the email to send (the test one) - but the emails every 5 minutes like it says.. nothing happens. I looked in my software/app and theres no where to set the email schedule like shown in the docs.. This company might have the worst production software I have ever seen The docs dont match the software at all, the ui for the windows app anyway is a complete disaster.. Not sure how any of this got passed the QA team

I am having the same problem with the email failed tests with the Reolink Argus. Each time I entered and re-entered, multiple times the correct emails and password - it would give me the failed message. It takes several trys, walking away, stomping your feet, yelling at the dog - and then coming back and what-do-ya-know, it works on another try!

The process is really buggy, and although I am not a techie - it seems that the problem is definately not on the consumer end. The problem is that the same email credentials will fail multiple times and when you go back and try several minutes or hours later - it will work. This happened with ALL three of my cameras, setting up email in the same way over the last 2 weeks. This is a problem on the Reolink end of things and is a big dissatisfier for consumers of a otherwise great product.