2 Cams not showing up outside of local network

[colovin_541922116624611]

I have 13 cameras in my system. All cameras work fine on the local network. All cameras record fine on my RLN36. All cameras show up in the Reolink client program on my computer. All cameras show up on the iPhone app when I’m on my local WiFi network.

My problem is 2 cameras do not show up on the iPhone app away from the local network. The 2 offending cameras have the exact same settings (except for IP address) as the 11 others that work fine. I was hoping to find some glaring misaligned setting but that isn't the case.

One camera is a DuoWifi the other an E1 Outdoor with a hard wire connection.  

All cameras are setup with fixed IP address.  

I’ve attached the network setting that all the camera have. Any ideas on what I should check?

[joseph_1979]

@colovin_541922116624611 Seems that the P2P server is not updated with the IP of your camera or there is FW in your network. You confirmed that the UID is enabled on both cameras. Take note of the UID (9527000....). Switch off the wifi of your iPhone. Run Reolink client and add the camera using the UID. Is the E1 OD directly connected to the NVR? This means that you can access the camera through the NVR only.

I access all my cameras directly as I do not need an NVR for the moment.

[colovin_541922116624611]

@joseph_1979 Re adding the cameras with the UID seems to have done the trick. It is a head scratcher however. There is no difference in the settings between the 11 that worked and the 2 that didn’t. Nothing is connected directly to the NVR. I suppose something must have gotten corrupted in the app preferences file. The main thing is it’s now working.

Thank you for your suggestions.

[joseph_1979]

@colovin_541922116624611 Nice to hear that I was of some help :). Most probably the P2P server was returning an old public IP of your camera and so the client was not able to communicate with it. However, the camera at regular intervals sends heart beat messages to the P2P servers and these messages (which include the UID --- encrypted) are used to update the public and private IPs of the camera. The UID is the unique identifier to the camera profile. You can see all this by capturing pcap traces on the egress of the router.