All cams show up fine on the local network but are no shows remotely on Mac laptop. I also have a windows 11 laptop where cams are showing remotely. Is there a setting I’m missing on the Mac? I’ve gone through it but don’t see any thing obvious.

I sold my brother-in-law on a Reolink system. I'm helping him setup from afar. I'm in AZ, he's in TX. He's not too tech savvy. Got the NVR setup with 4 cameras. What should be easy is setting up the app on his iPhone. When he launches the app he get the terms and conditions page. He hits accept but nothing happens????? It's a dead link. What should be easy compared to setting up the NVR can't get past the first step. There are no other options. How do you get past the Terms and Conditions screen?

Thanks,

Jack

@joseph_1979 Re adding the cameras with the UID seems to have done the trick. It is a head scratcher however. There is no difference in the settings between the 11 that worked and the 2 that didn’t. Nothing is connected directly to the NVR. I suppose something must have gotten corrupted in the app preferences file. The main thing is it’s now working.

Thank you for your suggestions.

I have 13 cameras in my system. All cameras work fine on the local network. All cameras record fine on my RLN36. All cameras show up in the Reolink client program on my computer. All cameras show up on the iPhone app when I’m on my local WiFi network.

My problem is 2 cameras do not show up on the iPhone app away from the local network. The 2 offending cameras have the exact same settings (except for IP address) as the 11 others that work fine. I was hoping to find some glaring misaligned setting but that isn't the case.

One camera is a DuoWifi the other an E1 Outdoor with a hard wire connection.  

All cameras are setup with fixed IP address.  

I’ve attached the network setting that all the camera have. Any ideas on what I should check?

@joseph-chircop_497308027822318 I was thinking maybe for some reason he had his phone on cellular instead of WiFi. No such luck. I put it on my phone with the same result. WiFi setup routine wouldn't let you deselect 5 Ghz and his networks weren't labeled with the band. After much screwing around I was forced to delete the device and do a complete reinstall. That seemed to do the trick because the delay is now within tolerable limits. I suspect I'm on a different Wifi band from the first but don't know for sure. What is for sure is that it is now working. Thank you for your suggestions.

I just installed a doorbell cam at my neighbors. He bought on my advise. Mine has been working fine. His, communications back and forth between door and iPhone app has at least a 3 second delay which makes it unusable. It's on a local 5 Ghz wifi network it's not going to the cloud at all. Maybe in the future he will use the 1 free cloud hookup for it but right now I have done nothing to connect to the cloud. Motion and door ring are not delayed. Like mine he is recording to a 128GB SD card. As far as I can tell all the setting are the same on his and mine. I do not have the delay, it works as expected. Any suggestion as to what might be happening here?

Has anyone had success connecting a non Reolink camera to a RLN36 NVR? Is it ONVIF compatible? I only see ip protocol listed in the add camera routine. I’ve played with connecting one of my old Foscam cameras to it without success. Being the Foscam might be worse than Reolink as far as making their products incompatible with anyone else, it may not be a good barometer. That’s why I ditched Foscam.  

I live stream a Reolink RLC-842A on YouTube via RTSP of a view of the mountain (4 Peaks) in my backyard for a weather page from my weather station. The camera and station are mounted on a 40’ antenna tower. The 5x optical zoom of the RLC-842A doesn’t do it justice. I used to do the same thing way back in the analog days with a real lens that had a 30x zoom. Did it until it got too hard to keep up. With Youtube live it is very easy to do now.

I think the best Reolink can do is 16x. The HXVIEW PTZ has a 30x Optical Zoom and is RTSP/ONVIF capable. I can for sure stream it on YouTube live but I’d really like to see and record it on my RLN36.  

If I can’t it will like my old Ring doorbell cam. Had it for a long time and it did the job. But I love being able to see and record the doorbell cam on my NVR like I can now with my Reolink doorbell cam. I wish Reolink would build a camera with a good optical zoom range.  

@reolink-fiona Found it, set it to the max 60 seconds on both stops and disappears. A car just drove by, it appears to be working.

Once again, no notification that there was a reply from the forum. It took 19 hrs from your reply to my seeing it. Would have been in a lot less time if I had been notified.

@reolink-fiona I'm running MacOS app 8.2.2 TrackMix firmware PoE_22111400 which is the latest available for download. There is no Time to stop tracking setting in the Alarm settings.

Also it would be nice if I got notifications when there were replies to posts. I have notifications setup, but like the Return to Monitor Point, doesn’t matter what you put, nothing changes. Same with notification of firmware updates. I subscripted to TrackMix, only way I found out about new update was a to go and check in the download section. 

The time range given for the return to monitor point is from 10 - 300 seconds. So far, no matter what number I plug in there it returns in 10s. Is there something you need to be doing besides clicking the OK button? Ideally I want it set at 90s, 10s is too short of time. I've even put the max 300, but it always returns in 10. When I click on the option, it shows the 90s or whatever I've put in, but it always returns in 10s. Is this something not working yet?