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    frozen "clear Mode" after updating >8.5.5 WIN10Pro

    Reolink Client & APP
    clear mode update frozen windows 8.11.0
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    • Defcon_274148371144872
      Defcon last edited by

      Hello, just sharing my "experience":

      • until 8.5.5 my system (13 Cams B800 R812+2wlans) did work on my 3 different desktop PCs Win10Pro & Laptop.
      • after updating > to e.g. 8.11.0 latest i recognized a frozen (black window content when reducing window size frame) cam-live-view display when selecting "klar" / Clear-mode. (sound is still there) Clock is as well frozen. reducing FPS & BitRate setting to lowest value does not help either - frozen too


      did the following to exclude errors on my side:
      - internet provider / telekom has updated my DSL to > 250Mbit contract / 40Mbit upload
      - disconnected ALL LAN connections (&16 channel router 1Gbit) beyond my Router connecting only 1x 8 switch 1Gbit with connection yellow to router only; 2nd is NVR 3rd is PC (desktop Windows 10)
      => issue is the same! screen frozen, clock & no picture in sharp mode (sound is transmitted in "realtime (1sec delay)
      - disconnected the Windows10PC and connected Laptop instead - same there
      reverted back on both machines to 8.8.5 version which is the last to me known working on my setup

      so somethings changed trastically on reolink side which i ask you pls to solve as i read in the forums many concerns too about update & functionality itself of the newer versions released

      • in addition i wonder the software / driver on 8.11.0 has around 255MB against 8.8.5 172MB -> what does "consume" 80 MB between those versions?!

      REOLINK, pls provide solution for this kind of "updating & software mass" which cost me in total now 3 hours to "INVESTIGATE" that it is not on my side related
      thank you

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        • joseph_1979
          Joseph Global Moderator @Defcon last edited by joseph_1979

          @defcon_274148371144872 Try to install DirectX 9 as it seems to be using old libraries. I had black screen and just audio in clear mode and this has solved the issue. I just troubleshoot it within minutes.

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          • Defcon_274148371144872
            Defcon @Joseph last edited by

            @joseph_1979 installing DirectX9 did work and the issue is solved!
            so i suggest to include this is reolink´s testing / releasing process that it is being secured that upgrades or updates do work on machines that may have no DX9 or else installed which is usually the case when running a purchased WIN10PRO...
            Many thx for this advise!

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            • joseph_1979
              Joseph Global Moderator @Defcon last edited by

              @defcon_274148371144872 You're welcome. The programmers used the D3D9 libraries. This is what I did too and solved the issue.

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