Doorbell audio

[gc2469_333498658910393]

I've just installed the doorbell and while I can hear people on the phone app they can't hear me
Did a fresh install of the app, checked all the settings I can find
Anyone help? Pretty useless if I can't talk to someone at the door

[joseph_1979]

@gc2469_333498658910393 Ensure you gave the latest firmware and client. In the client they have added the volume control of the doorbell speaker.

[gc2469_333498658910393]

@joseph_1979 I'm on the latest version of the app (Android) and client (Windows) and the NVR is on the latest firmware - there is no volume option

[Reolink Lorenz]

@gc2469_333498658910393 You may follow this guide to adjust the volume, https://support.reolink.com/hc/en-us/articles/4409103471513-How-to-Adjust-Camera-Volume-via-Reolink-App-Video-/.

If this won't help, submit a request here and our team will get back to you very soon.
https://support.reolink.com/hc/en-us/requests/new/