Cannot use Clear stream on webGUI

[Rob Bacon_109652065468548]

When I try to change the stream on my RLC-823A to Clear, I receive an error message as shown below...

Current device won't support video streaming in clear onde. Now it is streaming in other mode.

Any help please

[Reolink Lorenz]

@rob-bacon_109652065468548 Hi Rob, current WebGUI doesn't support H.265 video codec, which is why you cannot view the 823A camera in clear mode. Our team is working on the improvement now. You may use the desktop client to access the camera and use clear stream. Hope this helps.

[joseph_1979]

@rob-bacon_109652065468548 It seems that H.265 is not supported on the current Webui. I never came across as I normally use their clients.

[user_895688165351606_895688165351606]

This is quit disappointing. I just purchased 5 DUO POE and the camera's WebGUI can't display Clear Stream. Shouldn't this be fixed by now?

[joseph_1979]

@user_895688165351606_895688165351606 Ensure the browser supports H.265.

[externalfacingalias_549955653959832]

I'm using Edge which has support H.265 (needs to be enabled, HTML5test reports H.265) - however, it's still reporting an error. Is there a work around to get the web player?

[Reolink Lorenz]

@externalfacingalias_549955653959832 I am sorry that the only workaround is to use the desktop client. Though some of the web browsers support H.265 now, we don't plan to enable h.265 vidoe codec on our webUI very soon. That's why you still get an error when trying to stream video in H.265 codec via a web browser. Hope this helps.

[markus klenk_669498755551272]

@reolink-lorenz
What is the "desktop client"? Or do you have solved the problem with the webgui now?

[user_823105804419257_823105804419257]

There is no desktop client for Linux and no clear stream for the webapp. Can I return my camera? This is a deal breaker. This will alter my purchasing decisions in the future.

[Chopstix]

@user_823105804419257_823105804419257 for information regarding returns and refunds, please visit https://support.reolink.com/hc/en-us/categories/360000280514-Orders-Payment/

[fireflynj_236912991023352]

That makes no sense, I get clear mode on most of my cameras on webGui but not on the one camera, which tells me its not the webgui but the camera itself.

[Chopstix]

@fireflynj_236912991023352 the camera that does not have it, do you have another of the same model that does?