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    24/7 recording RLC-410-5MP

    Reolink Client & APP
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    • milos dh_67999078662396
      milos dh last edited by

      Hello

      Why is removed in new firmware (with HTML5 support) 24/7 recording to FTP in RLC-410-5MP ?
      My cameras need new firmware without FlashPlayer, but this firmware doesn't have this option.

      This option is only in new model RLC-510A, why?

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      • Rob Calistri_368068718657737
        Rob Calistri last edited by

        Is this true? This will break ALL my camera use cases.

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        • Crimp On_62210811129
          Crimp On last edited by

          (Having no User Manual, I am left to wonder) What is the meaning of the "Timer" option on FTP recording?
          see picture attached.
          My camera is set to record "Motion" all day. I would think that "Timer" might mean record whenever the hour is "Blue"?
          There are only three choices, Motion, Timer, and None. Pretty obvious what Motion and None mean.
          Timer.jpg

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          • Rob Calistri_368068718657737
            Rob Calistri last edited by

            The interesting part is mine only has 'motion' now. So if timer is indeed to allow 24x7, it isn't there.

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            • Crimp On_62210811129
              Crimp On last edited by

              How strange. My app is 8.1.28 and the firmware on my two RLC-410-5MP are
              Build 20121100
              Hardware IPC_51516M5M
              Config. v3.0.0
              Firmware v3.0.0.136_2121100
              Details IPC_51516M5MS10E1W0110000001

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              • Rob Calistri_368068718657737
                Rob Calistri last edited by

                What else is interesting is I can still set timed recording in the app. I hope this is an oversight and they'll add it back in to the web based browser.

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                • Crimp On_62210811129
                  Crimp On last edited by

                  Correct. I had not checked the web interface.
                  * Windows Client 8.1.28 has Motion, Timer, None
                  * Camera web interface has Motion, None (no Times).

                  Obviously, if the Client actually "works", then the camera is capable of doing 24/7 FTP capture.
                  What is 'broken' is not the basic camera firmware, but the camera web interface.
                  Of course, if the Client setting fails to result in 24/7 FTP capture, then.... oh, my.

                  Rob Calistri_368068718657737 1 Reply Last reply Reply Quote 0
                  • Cynthia_124785627824270
                    Cynthia last edited by

                    We are sorry for the issue caused. Could you please contact our support team at support@reolink.com? They may have a check with the engineers and help you solve the problem.

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                    • Cynthia_124785627824270
                      Cynthia last edited by

                      The Timer means recording all the time. 7*24 hours a week.

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                      • Rob Calistri_368068718657737
                        Rob Calistri @Crimp On last edited by

                        Of course, if the Client setting fails to result in 24/7 FTP capture, then.... oh, my.[/quote]

                        Mine seems to be working okay after setting again in the app.



                        [quote quote=1269685]We are sorry for the issue caused. Could you please contact our support team? They may have a check with the engineers and help you solve the problem.



                        Why wouldn't you just file a bug? Why push this off to a customer?

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                        • Cynthia_124785627824270
                          Cynthia last edited by

                          We will report this issue to our R&D team, but it may take some time for our engineers to test and fix the problems. During this process, we may need some help from the customers. Also, if there is any progress, it is more convenient to contact our customers via email in the support ticket.

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                          • milos dh_67999078662396
                            milos dh last edited by

                            Yes, this option missing in the Web interface. I bought Reolink cameras, because have a best Web interface and is capable to DIY. I have three cameras on PoE switch and recording to FTP server.

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                            • Cynthia_124785627824270
                              Cynthia last edited by

                              Sorry for the inconvenience caused. Our engineer is working hard to solve this problem.

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