Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    Camera settings not showing

    Reolink Client & APP
    4
    6
    20
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Jeffrey_43556342043
      Jeffrey last edited by

      Hi everyone,
      When I try to access the camera settings - little gear under 'device list' - some items won't fill in and just display a screen with the option choices but the current settings are not updating and are blank. If I restart the client I can usually see the missing settings but after a short time, the problem starts again. I've noticed this when I try to see 'encode' or 'general' choices. As a consequence, I have to keep closing and reopening the client. Anyone else experiencing this or know of a solution?
      reolink-options.jpg

      1 Reply Last reply Reply Quote 0
      • Bob_30281727886
        Bob last edited by

        Hey, the picture attachment can't be opened. Will you contact our support for a remedy? Thank you.

        1 Reply Last reply Reply Quote 0
        • tomahawk21_62027190430
          tomahawk21 last edited by

          Ive noticed the Zoom and Focus adjustment under PTZ will disappear.

          1 Reply Last reply Reply Quote 0
          • Bob_30281727886
            Bob last edited by

            Hi communities,
            Please note that this is a sign of poor network connection. When this problem comes, the settings or options will not load or display because it times out accessing the settings from the camera end. That's why it sometimes works when you reboot the software & try again (sending a new request to acquire settings). Please check your network, and connect the computer to the router by cable if possible.

            1 Reply Last reply Reply Quote 0
            • jworrin_65008766650
              jworrin last edited by

              I would beg to differ that it is always network connection issue. When connected to the same wired connection the settings don't always load for me. When that happens, I must close and open the application a few times sometimes to get them to load. Everything else will work flawlessly, to include live streaming and playback. If it were a network connection issue, then those wouldn't happen.

              1 Reply Last reply Reply Quote 0
              • Bob_30281727886
                Bob last edited by

                Dear jworrin,
                Will installing the software into a different disk and path be any different?

                1 Reply Last reply Reply Quote 0
                • 1 / 1
                • First post
                  Last post
                Reolink cloud reolink reolink Reolink cloud reolink reolink

                Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                Copyright 2021 © Reolink All Rights Reserved.