Reolink Client 8.x glitches

john

I have the RLN16-410 (H3MB02) and as of version 8.x of the client my screen glitches. I am using the latest client, 8.1.5, although this issue has happened on all of the beta versions. The problem is that the screen will flicker at times and sometimes red squares show up, and sometimes the entire window just goes grey. I am attaching screenshots and a video to show what I mean. Didn't know if anyone else has experienced the same. I've emailed support, but thought I'd check with the community as well. Wondered if it might be my video card, but it has the latest drivers and I've done a clean install of them just to check and it didn't change anything either. Here's some pictures as well as a link to a youtube video of it in action.

https://youtu.be/HWWbbW79dLo

I am running Windows 10 Pro (64bit), version 2004
AMD Ryzen 9 3900x
AMD Radeon RX 5700XT

thanks!

John
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john

I updated to 8.1.7, issue still persists.

Cynthia

Hi, John, have you reported the issue to the support team: support@reolink.com? Our support will help you check the issue and forward it to our R&D Team for further advice. Thanks for your time and understanding.

john

I do have a support ticket open right now for this, but was curious if anyone in the community experienced the same.

john

Thought I'd post a reply here. Support logged into my machine and tried quite a few things but in the end we weren't able to solve the issue. It still had the issue on client version 8.1.20.

Well, I decided to buy the new 4K 16 channel NVR as I wanted to get 4K cameras soon and it hasn't had the issue since. Not sure if it was the firmware or the hardware of the old 16 channel NVR but it seems to have been solved with the new hardware. Stinks, but I was going to upgrade anyway, so I am happy.

John

Cynthia

Sorry that we cannot help you solve the problem quickly. If you have anything that we can help with, please feel free to contact us. We will try our best. Hope that you can enjoy our products.

Paul

I have the same issue again. The previous version to the new one worked for almost a month then your issue you described started again for me. It will then go black and stop recording. I upgraded and same issue. I thought they fixed it finally but it seems they did not fix it. They tricked me in thinking it was fixed so I did not install the SD cards for the cameras. Now I have to find time in the bitter cold to install the cards. I believe there software triggers something in Windows 10 Professional. The software barely runs for 8 hours.