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    Reolink Client (Windows) - Find Recorded Alerts

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    • brandinoa_341775868170492
      brandinoa last edited by

      I have a RLC-520 and Reolink client 8.1.20.
      When the camera is detecting motion, its configured to record video in the microsd.

      How can I see which videos where recorded during a specific date in the past?

      This guide: https://support.reolink.com/hc/en-us/articles/360003452213-Playback-Download-Recordings-via-Reolink-Client-Windows- is not working. Although I manually trigger motion detection nothing appears when I click Playback.

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      • Cynthia_124785627824270
        Cynthia last edited by

        Please note that the SD card can only save the motion recordings. If you enable the manual record, the files will be saved to your computer.

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        • brandinoa_341775868170492
          brandinoa last edited by

          Yes. I have enabled to save to microsd when motion is detected.
          Then I trigger it (by moving in front of the camera)

          If I use my mobile I can see what is recorded.
          However, when I access the camera through the windows application I see nothing!!!

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          • Cynthia_124785627824270
            Cynthia last edited by

            Please submit this problem to https://reolink.zendesk.com/hc/en-us/requests/new. And our support team will help you deal with this issue.

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