Windows Client 8.1.28 Update Check Failing

[Gary D._344027431432324]

Hi

It appears the update check in v8.1.28 is not working, for me it shows "Checking Failed" (see attached).
Behind the scenes it appears to be receiving a HTTP 403 (Access Denied) error from the remote server.
This check is also attempted when the application is started and that is also failing.
Also, the retry b**ton doesn't seem to actually retry.

It could be because there is nothing to update to but v8.1.20 does the same thing. I though I'd mention it in case a new version is in the pipeline.

Thanks

CheckingFailed.png

[corrine_270975068963070]

You can download the newest version from this link and install it: https://reolink.com/software-and-manual/

[Rs7_60840120525045]

Just wanted to report the same; an upcoming version should contain the corrected update link.

By the way: shouldn't it be labeled "Update" instead of "Upgrade" since it is just about getting a new version of the same client, not about upgrading to a version with a different set of functionality?

[Cynthia_124785627824270]

Thank you for your feedback, we will forward it to our R&D team and help them make improvements in the future.

[Gsxr38]

Hello,

I also had this problem with the Windows client 8.1.28, I made the update with a USB key directly on the NVR.

Best regard.