Options/Settings missing in new Client? - Old Client fixed my problem

Snaffs

Before I start. I had a problem with the screen physically connected to my NVR. it was blank.
After much puzzling why, I managed to fix it. The problem was the video resolution output from the NVR had changed.
And I was able to use the old Reolink Windows Client to change the NVR Video Output back to 1080p
The second icon from the top left here called "Output"

So that's great.
However, I have been looking and looking through the new Reolink Windows Client, and I can't find any of these settings.
Is this because I'm not looking in the right place, or does the new client not have most of these setting yet?

Snaffs

Cynthia

Sorry to tell you that there are no settings on the new version Client to change the NVR output. If you need to change the output, could you please change it on the monitor/TV?

Gary D.

Hi Cynthia

This was a problem I also had, if Snaffs had the same problem as me, the problem was the NVR was displaying a resolution beyond what the monitor could display, so displays nothing perhaps with an "out of range" message, so couldn't change the resolution on NVR because I couldn't see what I was doing. In my case I luckily had a second monitor which could display the higher resolution.

Thanks

Cynthia

Thank you for sharing the information. Yes, sometimes the monitor cannot display videos because its resolution cannot support the NVR resolution, that's why we have the Output function in the older Client, but in the new Client this function is deleted. I will forward your feedback to our R&D people to make improvements in the future. If you have any issues of the product, you can contact our support team at support@reolink.com for help.

Snaffs

Thank you.
At the moment, if the old client stopped working (thankfully it still does) there would be no way to change the NVR output to 1080p which the monitor could use, so you would be unable to use the NVR.

I hope your R&D team will be able to add these settings into the new client.
Thank you.

Cynthia

Sorry for the inconvenience caused to you. We have forwarded your suggestion to our engineer. They will see if it can be added in the future. We really appreciate your feedback.