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    Streams wont load with UID over iPhone mobile data

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    • stefan70_40757275959
      stefan70 last edited by

      I have a reolink NVR with 4 cameras adjoined. for a few months now I have had trouble accessing the streams via the iPhone app via the UID. It lets me login, but does not load the streams. When on Wi-Fi anywhere, the UID works fine. I thought it was the phone, so I actually bought another to no avail, I have also changed sim cards, reset the NVR and the router, forwarded all correct ports, but it still wont work 😞 any ideas?

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      • Bob_30281727886
        Bob last edited by

        Hi Stefan, please write to support@reolink.com regarding this issue. Our support would love to help you  look into it~~

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        • DJFunky_36453642750
          DJFunky last edited by

          I had the same issue with my Android device (Galaxy S4) and support suggested I try another phone. I now have a Galaxy S7 and I still have the same problem as you describe. They said I must have a weak signal (not true, had very strong signal 4G connection.) Then they suggested I change mobile phone service provider saying that no one else has reported this problem.

          I tried every possible port forwarding, UPNP, DNS, UID and IP setting possible with no better luck.

          I have since given up. Most of the time when not on wifi I can get it to work if I quit / close all apps /open , retry and after up to 10 times it will eventually work.

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          • stefan70_40757275959
            stefan70 last edited by

            Hi DJFunky,

            I have resolved this issue by running the phone internet through a Free VPN service when I want to view the CCTV streams.

            Hope this is of help.

            Regards

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            • Tom Scheifler_59775922064
              Tom Scheifler last edited by

              I have C1-Pro and RLC-411WS. No NVR.
              I have similar issue with streaming live and playback from camera memory cards to smartphone app when connected cellular.
              I am in US and have 100mb ATT fiber internet at home.
              I have tried iPhone/ATT, Android/ATT, iPhone/Sprint, Android/Sprint. All have the same issue even when signal is strong. Same issue from multiple/different locations to ensure it is not the cell tower.
              Connecting to cameras takes many iterations before successful.
              Once connected, it will not stream more than 600kbps (on wifi I get 8000kbps). I must change stream to "fluent" (low resolution) setting to have a chance of working. Even then it sometimes cannot maintain the stream.

              I have worked for many hours with Reolink support and ATT support (separately).
              Reolink says it is not their fault. I think I agree.
              I think the carriers are limiting the UDP stream but I cannot find anyone at ATT to admit it.
              I'm going to start a new post specifically about the UDP stream issue.

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              • Guest
                Anonymous last edited by

                I’m having the exact same problem with the app. Good cellular internet in Sweden. Looking desperately for a solution.

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                • npcarling26_28371092250
                  npcarling26 last edited by

                  I also experience the same issue sporadically. My carrier is AT&T and I believe they may be blocking or severely restricting access to the UPnP servers that are used when you don’t set up port forwarding and static IP addresses.

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                  • Bob_30281727886
                    Bob last edited by

                    Hey guys,
                    To solve the "connection failed" issue, it's necessary to get the new firmware installed on your camera(s), and get the latest App:
                    Step 1. Please upgrade the camera firmware with this new firmware, If you are using NVR, please upgrade the NVR's firmware not the cameras https://reolink.com/firmware/
                    How to do firmware upgrade: https://reolink.com/faq/upgrade-firmware-of-reolink-camera/
                    And get the lastest App from App Store/Google Play.

                    Step 2. Launch Reolink App and see if you can remotely connect to the camera (with your phone connected to 4G cellular network)?

                    Please note:
                    Also update your Reolink desktop Client software to V7.2.2.18 after you upgraded your camera(s).
                    Downlod it at:

                    https://home-cdn.reolink.us/files/client/Reolink_Client_Windows_V7.2.2.18.zip (Windows)

                    https://home-cdn.reolink.us/files/client/Mac-ReolinkClient.zip (Mac)



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