Navigation

    Community
     reolink reolink  reolink reolink
    • Search
    • Store
    • Community
    • Support
    • Register
    • Login

    Connection failed

    Reolink Client & APP
    7
    8
    120
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Guest
      Anonymous last edited by

      Never had a problem with the app until 4 weeks ago. Now it will only connect using my cell phone app while I'm on wifi. If I'm not on wifi it will show connection failed. I switched my cell phone carrier thinking it was them. Nope. Same result with different carrier. Please help. Looks like I'm not the only one with this problem. Help me!

      1 Reply Last reply Reply Quote 0
      • wictod_45423083358
        wictod last edited by

        First thing to check is that UID is enabled. From windows client Network Advanced / UID enable check box.

        1 Reply Last reply Reply Quote 0
        • audrdem_38325325504
          audrdem last edited by

          Had this problem, after reboot its gone. I hope it help you.

          1 Reply Last reply Reply Quote 0
          • stanjfrench_63162894066
            stanjfrench last edited by

            I also have the same problem with "Connection Failed". The camera and connection was very stable since I bought my RLC-411WS a couple of months ago until recently. There was some pretty heavy rain recently so I thought maybe the GFI power boxes outside tripped. But the power is all on. I rebooted the router and reset the camera using the reset button and powering off. Still cannot connect to the camera. It's pretty frustrating. I have a message to support and will see what they can do. I hope I don't have to remove it and connect with ethernet. I don't have a 75' ether net cable to run from my router to the camera and removing it is a real challenge. Lets see. Any advise to resolve the "connection failed" issue would be highly welcome.

            1 Reply Last reply Reply Quote 0
            • mechanics200_57936638379
              mechanics200 last edited by

              Some of my Android devices have also had problems with the 4.4.3.2 update. Those with the 4.3.1.3 update work fine. How can I download the earlier update 4.3.1.3?

              1 Reply Last reply Reply Quote 0
              • Bikeydz_34214628604
                Bikeydz last edited by

                I am having same problem connecting to RLN8-410 via Mobile 3G/4G. It connects well over any wifi.

                I have updated the firmware without any luck. Must be issue with recent app updates.

                Reolink Support any help in this?

                1 Reply Last reply Reply Quote 0
                • stanjfrench_63162894066
                  stanjfrench last edited by

                  I have the RLC-411WS which has been working well, much better than the Amcrest I used before. However, after recent rains, the wifi stopped working. I tried rebooting, resetting, but still no connection. Finally I ordered a 75’ Ethernet cable (only $10 on Amazon) and made a wired connection. After that, I was able to get connected again and reset all the wifi settings. To prevent any chance of water entering the camera I taped over the power, Ethernet and other entry ports. Since then, we got more than 3 inches or rain and all is good. Fingers crossed, but my problem seems solved now by Re-establishing a wired connection temporarily and then plugging all the potential water entry points.

                  1 Reply Last reply Reply Quote 0
                  • rob1nh0_65843960014
                    rob1nh0 last edited by

                    app on windows a lot but very bad, every two and three stops ... for a few hours totally gray screen. I have a 410ws
                    1.png

                    1 Reply Last reply Reply Quote -1
                    • 1 / 1
                    • First post
                      Last post
                    Reolink cloud reolink reolink Reolink cloud reolink reolink

                    Reolink Store|Support|About Us|Privacy Policy|Terms and Conditions

                    Copyright 2021 © Reolink All Rights Reserved.