Connection failed 3G/4G

rscheffer

Is there an estimated timeframe for the firmware and iOS app ?

hangman54

I just updated my firmware with the beta, and now my nvr reboots every hour or so, but on the other hand it seems that I can remotely connect to my cameras now

hangman54

I was having remote connection problems too, upgraded nvr/camera firmware and after a little tinkering with a few settings everything is working great.
The UI is a little klunky and hard to get around in, but once you find your way and get past the bugs it seems to work,
I am new to security camera systems but not to computers and I am not afraid to admit that there was a rather steep learning curve to get everything working to my liking, ymmv...

Saegis

When can we expect an official firmware to work with 3G/4G and the iOS App as well as with the desktop software?

Bob

@Saegis
The firmwares are ready. But we have to wait for the launch of Reolink Mac Client. Then we will official release the firmwares. You can contact us for the needed firmware please.

I tried the beta firmware and it allowed me to connect with 4g lte but it removed the playback button from my rlc-410s. I went back to the latest official firmware and got the playback button back but now I can't connect via 4g lte.

hangman54

I would try the upgrade again, I had to do it twice before it worked for me.

António Rosa

Hi.
I have RLC-410.
I am not able to connect in the reolink app with the 3G / 4G mobile network.
My camera has firmware V2.0.0889_17083001.
Should I update with firmware of your site that is 1288_18020701 to solve my problem?

Bob

Hi António Rosa,
Yes, it's a must. After the upgrade is done, you should have no problem no more.

António Rosa

After updating the firmware and reinstalling the camera in the app, the problem remains.
I also reinstalled the app on my phone (android 6.0.1)

Bob

Hi António Rosa,
This is rare. Can you send an Email to our Support and get someone to look further into it for you?

António Rosa

Yes, Yes, my email is m0nam3 (a) gmail.com

When will there be an update for Mac software so i can view my camera's. currently works sometimes or about a minute then kicks out

Bob

@Andy Harris
The Mac Client has been available since days ago. Please acquire it from App Store.

Is the beta still available? I'm having trouble connecting my iOS app over LTE/3G/4G. I've updated the firmware on my NVR, updated my iOS app, and have logged tickets with Reolink but no real solution.