Posts made by colovin_541922116624611

All cams show up fine on the local network but are no shows remotely on Mac laptop. I also have a windows 11 laptop where cams are showing remotely. Is there a setting I’m missing on the Mac? I’ve gone through it but don’t see any thing obvious.

I sold my brother-in-law on a Reolink system. I'm helping him setup from afar. I'm in AZ, he's in TX. He's not too tech savvy. Got the NVR setup with 4 cameras. What should be easy is setting up the app on his iPhone. When he launches the app he get the terms and conditions page. He hits accept but nothing happens????? It's a dead link. What should be easy compared to setting up the NVR can't get past the first step. There are no other options. How do you get past the Terms and Conditions screen?

Thanks,

Jack

@joseph_1979 Re adding the cameras with the UID seems to have done the trick. It is a head scratcher however. There is no difference in the settings between the 11 that worked and the 2 that didn’t. Nothing is connected directly to the NVR. I suppose something must have gotten corrupted in the app preferences file. The main thing is it’s now working.

Thank you for your suggestions.

I have 13 cameras in my system. All cameras work fine on the local network. All cameras record fine on my RLN36. All cameras show up in the Reolink client program on my computer. All cameras show up on the iPhone app when I’m on my local WiFi network.

My problem is 2 cameras do not show up on the iPhone app away from the local network. The 2 offending cameras have the exact same settings (except for IP address) as the 11 others that work fine. I was hoping to find some glaring misaligned setting but that isn't the case.

One camera is a DuoWifi the other an E1 Outdoor with a hard wire connection.  

All cameras are setup with fixed IP address.  

I’ve attached the network setting that all the camera have. Any ideas on what I should check?

@joseph-chircop_497308027822318 I was thinking maybe for some reason he had his phone on cellular instead of WiFi. No such luck. I put it on my phone with the same result. WiFi setup routine wouldn't let you deselect 5 Ghz and his networks weren't labeled with the band. After much screwing around I was forced to delete the device and do a complete reinstall. That seemed to do the trick because the delay is now within tolerable limits. I suspect I'm on a different Wifi band from the first but don't know for sure. What is for sure is that it is now working. Thank you for your suggestions.

I just installed a doorbell cam at my neighbors. He bought on my advise. Mine has been working fine. His, communications back and forth between door and iPhone app has at least a 3 second delay which makes it unusable. It's on a local 5 Ghz wifi network it's not going to the cloud at all. Maybe in the future he will use the 1 free cloud hookup for it but right now I have done nothing to connect to the cloud. Motion and door ring are not delayed. Like mine he is recording to a 128GB SD card. As far as I can tell all the setting are the same on his and mine. I do not have the delay, it works as expected. Any suggestion as to what might be happening here?

Has anyone had success connecting a non Reolink camera to a RLN36 NVR? Is it ONVIF compatible? I only see ip protocol listed in the add camera routine. I’ve played with connecting one of my old Foscam cameras to it without success. Being the Foscam might be worse than Reolink as far as making their products incompatible with anyone else, it may not be a good barometer. That’s why I ditched Foscam.  

I live stream a Reolink RLC-842A on YouTube via RTSP of a view of the mountain (4 Peaks) in my backyard for a weather page from my weather station. The camera and station are mounted on a 40’ antenna tower. The 5x optical zoom of the RLC-842A doesn’t do it justice. I used to do the same thing way back in the analog days with a real lens that had a 30x zoom. Did it until it got too hard to keep up. With Youtube live it is very easy to do now.

I think the best Reolink can do is 16x. The HXVIEW PTZ has a 30x Optical Zoom and is RTSP/ONVIF capable. I can for sure stream it on YouTube live but I’d really like to see and record it on my RLN36.  

If I can’t it will like my old Ring doorbell cam. Had it for a long time and it did the job. But I love being able to see and record the doorbell cam on my NVR like I can now with my Reolink doorbell cam. I wish Reolink would build a camera with a good optical zoom range.  

@reolink-fiona Found it, set it to the max 60 seconds on both stops and disappears. A car just drove by, it appears to be working.

Once again, no notification that there was a reply from the forum. It took 19 hrs from your reply to my seeing it. Would have been in a lot less time if I had been notified.

@reolink-fiona I'm running MacOS app 8.2.2 TrackMix firmware PoE_22111400 which is the latest available for download. There is no Time to stop tracking setting in the Alarm settings.

Also it would be nice if I got notifications when there were replies to posts. I have notifications setup, but like the Return to Monitor Point, doesn’t matter what you put, nothing changes. Same with notification of firmware updates. I subscripted to TrackMix, only way I found out about new update was a to go and check in the download section. 

The time range given for the return to monitor point is from 10 - 300 seconds. So far, no matter what number I plug in there it returns in 10s. Is there something you need to be doing besides clicking the OK button? Ideally I want it set at 90s, 10s is too short of time. I've even put the max 300, but it always returns in 10. When I click on the option, it shows the 90s or whatever I've put in, but it always returns in 10s. Is this something not working yet?

Re: No email notifications for replies
Old thread ended Oct 2016. Looks like it's still a problem. I have notification and email turned on for all categories in the settings. My email address has been varied. I do get notifications but no email if someone replies to a thread that I stated or to a thread I've replied to. I'm king of my own domain so it isn't getting trapped in some sort of goggle filter. If I have anything going on in this forum I need to remember to check in because I'm not going to get any email from the forum. Makes it difficult to keep up with replies. Not the usual MO for a forum.

Just checking firmware on my cameras since the auto update feature seems to be a work in progress. My RLC-8223A HW IPC_523128M8MP is at v3.1.0.989_22051911_v1.0.0.30. In the download center It is showing V3.1.0.956_22041507. I am going to assume that 3.1.9.989 is newer than 3.1.0.956 so in the download center is an older firmware version?

@reolink-fiona I do not get the screen you have pictured. When I highlight the spotlight icon and click on it, it only turns the spotlight on and off, it does not bring up the PIP dialog you show. Clicking anywhere does not bring up that dialog. I have the PIP in the lower right hand corner which I can get a + to show up when I hover the curser over the box and switch views.

What I want is the view that is on app. Wide on one channel, Telephoto on the other. I want to be able to just glance at my monitor not have to click all over the place to change between the views. That's why I got the RLN36 so I'd have plenty of channels for what I wanted to do.

Also my telephoto view is only marginally closer than the wide view. I've switch to the telephoto view and zoomed in more but that doesn't seem to hold. Is there a way to have a closer view?

I deleted the camera off the NVR and switched to another channel. Nothing has changed. I'd rather not reformat and lose 9 months of footage. In playback mode, when I go to before I mounted the camera, when it was setup on my desk, both channels were recording. I asked tech support why I wasn't seeing both channels. Both the app and NVR were telling me that I had the latest firmware for both the NVR & camera. Tech support told me I didn't and gave me a link to the latest NVR firmware. It hasn't been recording both channels since I updated the firmware. With no change after the firmware update, tech support said there was a new firmware in the works that will split the cameras like the app. If so, when will that be out? At that point in time I did not know both channels were not being recorded.

I suspect that it is the NVR firmware that is screwing up the operation of this camera. I assume I have the latest firmware on the Trackmix, the app and NVR says it's the latest. Trackmix doesn't show up in the firmware download center. Is the lack of a dual view, only PIP, the same with all the NVRs or is it only the RLN36? I expected the Trackmix to operate the same as the DuoPOE and DuoWiFi cameras that I have. 2 lens, 2 screens. The same way it works on the app, a separate wide view, closeup view. Why would anyone think that having to interact with the screen to change camera views is a good idea?

Trackmix firmware V is 3.0.0.1123_22071300. Is this the latest?

Firmware V 3.0.0.205_22091310 Unlike my 2 Duo cameras the Trackmix is only taking up 1 channel with a PIP for the other channel. It is only recording the wide view. In the app, Mac version 8.8.1 it shows both views. I'm not recording in the app, that's why I have the NVR. In the playback mode it first comes up with a single picture when the Trackmix is selected. If I click around a bit it will come up with a dual screen showing the wide mode in both screens but only 1 timeline with content. What do I need to do to get his working right?

@user_606513747275903_606513747275903 Yes I've noticed that the subscribe link isn't working on any of the links I've subscribed to. I'm not used to having to log in to see if there has been any activity in the links I'm watching.

@reolink-fiona Any ETA of when pre-orders are coming in? When I pre-ordered the estimated shipping date was 8/15. Then I got an email about the shipment being lost with the new arrival in September. Has anything been nailed down on that yet?

I've got a RLC-842A coming in today that is going to be used as a dedicated camera feed (via YouTube Live) of 4 Peaks, a mountain in my backyard. I'd done this 15 years ago with an analog camera that had a real lens with 16x zoom. Had very little foreground in the picture. It got too hard to keep the feed up soooo. I assume the 842A lens isn't threaded to easily add filters or converters so jerry-rigging would be involved, but has anyone played around with adding anything like this? I've attached a picture from my RLC-823A that supposably has the same focal range. Picture isn't bad but less foreground would be better.


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@reolink-fiona Cool!, just saw that. Although it will still be nice if you could do that through the NVR. My NVR screen is up all the time. If there's something I want to snap a pic of it would be nice to do it within the NVR instead of searching for my phone (an ever going project with me) or boot the computer and launch the app. Spontaneity is lost

I've got my RLC-823A trained on an approaching storm coming off the mountains. I sent a pic to family members. Had to get my phone out and snap a picture of the screen. Next time I'll bring it up on the client app on my computer and take a screen shot. But it would be a nice feature to have a snap shot button along with all the other options on the bottom of the screen. It has the ability to email you screen shots triggered by alarms. Why not have a self triggered emailed screen shot? Or is this already there? I'm pretty new to this system. I have the RLN32 NVR.

RLN36 ships with no hard drives and also with no instruction on how to mount something that absolutely has to happen. Seems like it would be part the quick start guide because you aren't getting started without the hard drives mounted. I guess you can figure it out by why should you have to?

I'm only mounting 2 drives. I have drive 1 on the left most side. I'll put drive 2 in the center position or maybe to the right for better cooling. Power cord is a bit tight on drive 1 but it fits. Now the big question??? On the left part of the board there is a pair of SATA cables next to each other. Then on the right side of the board there is a 3rd. I am going to assume that with 2 drives, I'm going to be using the pair of SATA cables and that the one on the right would be for a 3rd drive???? Is this best practice for 2 drives?

Why do I need to assume anything? Why isn't there some short blurb somewhere about something that has to be done with this unit? If I were only mounting 1 drive which cable would I use? Does it matter? If there are instructions out there, it is well hidden because I've been searching for the answer. Hopefully if someone answers this question it will be a guide for someone else in the future trying to correctly mount drives on a RLN36 NVR.