Posts made by email_525317533946102

@joseph_1979

Thank you.

I noticed today that I wasn't getting alerts on either of my phones from any of my six cameras. When I checked the phone apps, every camera on both phones had the notifications turned off. How does that happen? I certainly didn't do it. I'm the only one here so no one else has access to my phones.

I have an E1 that sometimes won't turn left or right. I have to get a ladder out to turn it by hand, and after I move it like that just a little, it works remotely but the problem has come back at least two times. It doesn't feel like there's a point where it sticks so I don't know what the problem is. Most of the problems I've had with your cameras require using a ladder and sometimes having to drive to a remote location with the ladder. It's the worst part about dealing with your cameras' problems.

I have the windows app always on and displayed on a monitor in my home but occasionally one of my three wifi cameras loses connection temporarily so the video freezes of course and there's a play button in the middle of the screen. The bigger problem for me is that clicking the Play button doesn't make the video resume. I always have to close and re-open the program to make the video come back. When this happens, it always shows that the camera was connected when I was clicking Play. Could something be changed or tweaked in the program to resume play without closing the program?

Thank you.

Are there any solar/battery Reolink cameras that prerecord like an electric camera does? I've had the solar models and they miss a lot of action that moves through the area too fast so they miss it. Lots of recordings with nothing there or the tail end of something.

On PTZ cameras, there's too many clicks and actions involved just to turn the camera temporarily and then back Home. Please add two preset shortcuts to the pop up menu at the bottom of each camera screen or somewhere else on the screen so I can click just once and change the direction, and then just one click again to turn it back Home.

Please add a way to escape a full screen view with the mouse. For people who have a keyboard that slides under a desk, it's a burden to pull a chair out of the way and then pull the keyboard all the way out just to reach the ESC key one time.

I have an omni-directional outdoor access point and a camera at the end of my driveway about 400 ft. away. The camera is connected to a flat panel directional antenna and the signal is strong.

Thanks, I think that worked.

I have two RLC-810WA cameras and I noticed that the spotlights come on during the day on one camera when there's movement in front of the camera. Both cameras are set to Smart Night Mode.

When I open this newest client, my two cameras that previously connected and came on within a few seconds with the previous version now say Not Connected for about 10-15 seconds, then Failed, then Connecting, and then they connect and the video comes on. It's always the same pattern when I open this version of the client. Not Connected for a while, then Failed for a while, then Connecting, and then Connected. From the time the client opens on my screen until the time the video appears now takes about 25 seconds. This never happened with the previous version. It was probably 10 seconds or less. I have Windows 10.

I just installed the new client and the button to download high resolution video at the lower right is gone. My recorded videos are only 1 or 2 megabytes. How do I download the full resolution videos? Why was this changed?

They need to fix that in their camera and app. There's no reason it can't download directly when I'm standing 10 feet below it. I could use up a month's worth of phone data just by downloading from the camera one time.

Yep. They never stay on the network you set them on. I have two Reolink wifi cameras that watch a church parking lot and I had so much trouble with the wifi that I finally ran a cable to them. I know there's problems getting them to stay on the network you set them on. There's no reason you should have to use two different passwords if a camera can remember which network it was connected to before. Why can't it remember to pick the 5Ghz only? They're a major a problem if you have power that sometimes cycles off and on, and if you have DSL internet and a DSL modem that restarts when the power goes off and on, it's often that the cameras won't reconnect. I kept having to drive 2 miles to the church with a ladder so I could go up a pole and plug my phone into the cameras with an ethernet adapter to reset them by way of a wired connection.

When I connect to the camera with the phone's hotspot to download the recorded videos, why does the camera force me download the videos through the internet instead of the local hotspot connection? One time I couldn't connect to the camera because there was no cell service in the area. Why does my phone need cell service if I'm connected to the camera with my phone's hotspot? It's a direct connection to the camera. Should be a quick download but it says no internet. Very aggravating when you're in a remote location and you just want to download the videos and leave.

@email_525317533946102

Your customer service is not good if you want me to forward this problem to someone else. You should be doing that, and your engineers and techs should be reading the problems at this forum. Once again, I had to drive 5 miles to the camera location with a ladder and remove the camera and bring it home. When I opened the cover to remove the SD card, water poured out. I'll be returning it through Amazon, and I already have a new one to replace it.

Is this common for this model? I just put this up at a remote location five miles away a few weeks ago and it has water in it.