Posts made by jsusann1955_585959809814767

@feketeantal_483432987074703 Thank you, I will give that a try since those at reolink doesn't appear to be giving me any information, or care to.

@joseph-chircop_497308027822318 I never turned any recording off. The first year I had this system I could play back any time. Then all of a sudden one day it stop doing playbacks. I did a reset, and it started doing play back again. Then I noticed here while back it wasn't doing playbacks again. So I did what YOU people said to do is do an upgrade, and it didn't fix the playback. I didn't change any recordings, so what could be the problem as to why it stopped doing play backs? The system is only a couple of years old, and shouldn't be having these kinds of problems. Please tell me how to fix this or I will have to go to another reliable company for my security system. At this point, I cannot go back when something happens around my home, so all I get is REAL time. What good is that?

@reolink-fiona WHY DO I STILL HAVE A PROBLEM WITH PLAYBACK AFTER INSTALLING THE NEW FIRMWARE YOU STATED TO INSTALL? IT CONTINUES TO TELL ME "NO FILES' WHEN I TRY PLAYBACK. WHAT IS THE SOLUTION, PLEASE?? AGAIN my system information: Model RLN8-410-E Hw No: H3MB16 I waited for an answer for this for way over a week. Could you please answer?

@jsusann1955_585959809814767 THIRD REQUEST FOR SOME ANSWERS.......PLEASE ANSWER
WHY DO I STILL HAVE A PROBLEM WITH PLAYBACK AFTER INSTALLING THE NEW FIRMWARE YOU STATED TO INSTALL? IT CONTINUES TO TELL ME "NO FILES' WHEN I TRY PLAYBACK. WHAT IS THE SOLUTION, PLEASE?????????

@joseph-chircop_497308027822318 OK, I downloaded it to my PC and the first option failed. So I tried the second option and it went through. However, it did not correct my problem. Istill cannot do any playbacks. WHAT is going to correct this problem? I though the upgrade/update would correct that problem, but it has not. HOW can I get it to playback? This is my second request. Please answer!

@reolink-fiona OK, I downloaded it to my PC and the first option failed. So I tried the second option and it went through. However, it did not correct my problem. Istill cannot do any playbacks. WHAT is going to correct this problem? I though the upgrade/update would correct that problem, but it has not. HOW can I get it to playback?

@joseph-chircop_497308027822318 OK I tried it and it said that the upgrade failed. Now what?

@joseph-chircop_497308027822318 It doesn't say which one it is. What IF it isn't for my specific equipment? How am I to know it is for mine? I don't want to download something that I am not sure of.

@reolink-fiona your link tells me not to follow the instructions until I have downloaded the update firmware. However, in going to the download center you don't have my firmwear model and such to download and can't be found. You don't give a way we can put our #'s in and get the updates needed. I have asked on here 3 times for you to get me to that correct one, but refuse to answer. You have made it where we can't call you to get the information, so HOW ARE WE SUPPOSED TO GET THE UPDATES? When a person spends $100's for equipment, we expect it to last longer than a couple of years or less. I can understand updates, but when you aren't even able to find them for our needs, that's not right AT ALL. W/your customer service sucking the big time, and your equip. not working any longer than it does, do you expect people to buy new updated equip.? Is THAT your strategy? NOT GOING TO HAPPEN. If you can't take care of your customers, going ewith other reliable companies is the ONLY option. THEN our reviews aren't going to be in YOUR favor. DO YOU UNDERSTAND? I will give you until this afternoon to answer, then the reviews WILL begin! You have my inofrmation on my other post.

@reolink-fiona are you going to answer me and lead me to the one I can put on my pc via USB? I have asked this days ago. PLEASE ANSWER. The information for my pc is in my last message. I NEED TO GET THIS DONE!

@reolink-fiona The only options I have is "upgrade from USB or Upgrad PC from USB. So I guess I am looking for an upgrade I can put on a flash drive to insert into the usb slot. All I have been able to find is the RLN8410 no E and H3MB18 not the 16 like I have. Can you get me that one? At present, I can't do any playback. I sure could have used it the other night when I noticed vandalism in my front yard. Thank you

@joseph-chircop_497308027822318 Why are you not answering my questiones? I would hate to think I would need to go to a different system than REolink.

@reolink-fiona Please read my comment.below. I need to update my reolink because I can't do ANY previewing or playbacks at present. I am assuming that is the reason why (see below) my information. If that is NOT the problem, then please advise. All I am able to do at present is view on camera in present time.

I am extremely confused and not good at understanding how to download the latest version of firmware I need. The NVR I have is separate than this computer and am assuming I need a zip file or something of that nature to put the new version in that takes a usb not an sd card. Specs: Hw: H3MB16, Model RLN8-410-E
Fw version: v2.0.0.142_19090408101 I downloaded what I thought was right onto this computer, but it looks like it is a set up for putting the cameras on to the computer and didn't want to do it that way. I prefer the moniter and nvr setup seperately from my computer. Please help before I lose my mind. thank you