New Version of the Firmware Download Center Available!

[Reolink Fiona]

Hey Reolinkers!

The new version of the firmware download center is ready! Have a try and hope you guys will like it!

Any feedback is welcome!

Link to firmware download center: https://bit.ly/3ajQ8yP.

[big_ted]

@reolink-fiona
looks good, however I cannot see an option for the Duo cameras?
unless I just missed it ?

[Reolink Fiona]

@big_ted There is no new firmware for the DUO camera now. So you can't find it on the download center currently.

[sasuke]

 I cannot see Hardware Version N3MB01 of RLN8-410(NVR).

[mike_540802206654672]

I've asked this question to support but got a non related answer:

I have a RLC-520, and I download a new firmware it says:

"Firmware for hardware version IPC_515B16M5M
If your model is not listed above or the hardware version of your camera is not the
exact number listed above, please do not upgrade this firmware. If you upgrade wrong
firmware,it may brick your camera."

My camera says IPC_51516M5M without the 'B' in the middle. Can I use this firmware without bricking my camera?

-M

[sierraayuso_523849046360230]

Ipc515bsd6 (e1 zoom) doesn't listed.

[Reolink Fiona]

@sierraayuso_523849046360230 @mike_540802206654672 @sasuke There is some firmware not listed on the download center because of the data rearrangement. I will ask our colleague to upload them.

[trae_11_541484689649846]

There is missing firmware for the RLC-410 camera lineup.

You guys only have the new hardware version ( 515B16M5M ) in this new download center but i am needing the firmware update for hardware version ( 51516M5M ). Please upload to the download center as I need to update 2 of my cameras still.

[Reolink Fiona]

@trae_11_541484689649846 We need to rearrange the data of the download center. If you are urgent to get the firmware, you can submit a request here and our technical staff will try to send it to you. Submit a request – Reolink Support

[fredrk123_322760673947883]

I have a NVR RLN8-410-E with firmware v2.0.0.249_20011608101 and client version v1.0.255.
Please tell me the latest firmware to put on my NVR. I'm trying to get my cameras to view again as some type of
adobe error shows up.

[Reolink Fiona]

@fredrk123_322760673947883 Hi there, the latest firmware of our NVR with hardware version H3MB16 is v2.0.0274. You can download the firmware here,
https://home-cdn.reolink.us/wp-content%2Fuploads%2F2020%2F12%2F110806061607673966.7966.zip?download_name=firmware_RLN8_410_E_274_20120701.zip.

The latest Client version is v8.7.3. You can download it on our download center, https://reolink.com/us/software-and-manual/.

[jsusann1955_585959809814767]

@reolink-fiona WHY DO I STILL HAVE A PROBLEM WITH PLAYBACK AFTER INSTALLING THE NEW FIRMWARE YOU STATED TO INSTALL? IT CONTINUES TO TELL ME "NO FILES' WHEN I TRY PLAYBACK. WHAT IS THE SOLUTION, PLEASE?? AGAIN my system information: Model RLN8-410-E Hw No: H3MB16 I waited for an answer for this for way over a week. Could you please answer?

[casino]

Great edition...we'll download asap.

[sasuke]

Only the latest version of firmware is posted.
Please also post the firmware of the old version.

[Reolink Fiona]

@sasuke Now we only put the latest version firmware on our download center. What firmware do you want? I will try to contact the tech to find the firmware for you.

[joseph_1979]

@reolink-fiona Can you please include the latest firmware for the E1 outdoor? Any reason why this has been left out from the drop down list?

[Parker S_329650731487409]

Where's the firmware for the H3MB18?

[Reolink Fiona]

@parker-s_329650731487409 There will be the firmware for the H3MB18. But we are maintaining the background system and uploading the firmware. Please check back later.

[jsusann1955_585959809814767]

@reolink-fiona Please read my comment.below. I need to update my reolink because I can't do ANY previewing or playbacks at present. I am assuming that is the reason why (see below) my information. If that is NOT the problem, then please advise. All I am able to do at present is view on camera in present time.

[jsusann1955_585959809814767]

I am extremely confused and not good at understanding how to download the latest version of firmware I need. The NVR I have is separate than this computer and am assuming I need a zip file or something of that nature to put the new version in that takes a usb not an sd card. Specs: Hw: H3MB16, Model RLN8-410-E
Fw version: v2.0.0.142_19090408101 I downloaded what I thought was right onto this computer, but it looks like it is a set up for putting the cameras on to the computer and didn't want to do it that way. I prefer the moniter and nvr setup seperately from my computer. Please help before I lose my mind. thank you

[Reolink Fiona]

@jsusann1955_585959809814767 Hi there, can you try to upgrade your NVR firmware according to this article? https://support.reolink.com/hc/en-us/articles/360005131094-How-to-Upgrade-Firmware-via-PoE-NVRs

Here is a link for the firmware of RLC8-410-E, v2.0.0.274. You can try download it here, https://drive.google.com/file/d/1oXXUt4uVyFLVsMje8vtpTFa9nLak2mbs/view?usp=sharing.

Can you still able to connect the camera to the PC Client? If so, you can also upgrade the firmware on the PC Client. Guide: https://support.reolink.com/hc/en-us/articles/900004550323-How-to-Upgrade-Firmware-via-Reolink-Client-New-Client-

[jsusann1955_585959809814767]

@reolink-fiona The only options I have is "upgrade from USB or Upgrad PC from USB. So I guess I am looking for an upgrade I can put on a flash drive to insert into the usb slot. All I have been able to find is the RLN8410 no E and H3MB18 not the 16 like I have. Can you get me that one? At present, I can't do any playback. I sure could have used it the other night when I noticed vandalism in my front yard. Thank you

[joseph_1979]

@jsusann1955_585959809814767 Just follow what Fiona suggested. Download the file on your PC and copy it to a USB. Then insert USB to NVR USB port, go to system and click on maintenance tab. Click upgrade from USB and select the file and voila'.

Then check the cameras firmware with that of the website and if it is newer download it and apply it to all cameras. This can be achieved either through the NVR or individually using Windows client.

[jsusann1955_585959809814767]

@reolink-fiona are you going to answer me and lead me to the one I can put on my pc via USB? I have asked this days ago. PLEASE ANSWER. The information for my pc is in my last message. I NEED TO GET THIS DONE!

[joseph_1979]

@jsusann1955_585959809814767 just click the second URL she provided in her reply.

[jsusann1955_585959809814767]

@reolink-fiona your link tells me not to follow the instructions until I have downloaded the update firmware. However, in going to the download center you don't have my firmwear model and such to download and can't be found. You don't give a way we can put our #'s in and get the updates needed. I have asked on here 3 times for you to get me to that correct one, but refuse to answer. You have made it where we can't call you to get the information, so HOW ARE WE SUPPOSED TO GET THE UPDATES? When a person spends $100's for equipment, we expect it to last longer than a couple of years or less. I can understand updates, but when you aren't even able to find them for our needs, that's not right AT ALL. W/your customer service sucking the big time, and your equip. not working any longer than it does, do you expect people to buy new updated equip.? Is THAT your strategy? NOT GOING TO HAPPEN. If you can't take care of your customers, going ewith other reliable companies is the ONLY option. THEN our reviews aren't going to be in YOUR favor. DO YOU UNDERSTAND? I will give you until this afternoon to answer, then the reviews WILL begin! You have my inofrmation on my other post.

[jsusann1955_585959809814767]

@joseph-chircop_497308027822318 It doesn't say which one it is. What IF it isn't for my specific equipment? How am I to know it is for mine? I don't want to download something that I am not sure of.

[jsusann1955_585959809814767]

@joseph-chircop_497308027822318 OK I tried it and it said that the upgrade failed. Now what?

[jsusann1955_585959809814767]

@reolink-fiona OK, I downloaded it to my PC and the first option failed. So I tried the second option and it went through. However, it did not correct my problem. Istill cannot do any playbacks. WHAT is going to correct this problem? I though the upgrade/update would correct that problem, but it has not. HOW can I get it to playback?

[jsusann1955_585959809814767]

@joseph-chircop_497308027822318 OK, I downloaded it to my PC and the first option failed. So I tried the second option and it went through. However, it did not correct my problem. Istill cannot do any playbacks. WHAT is going to correct this problem? I though the upgrade/update would correct that problem, but it has not. HOW can I get it to playback? This is my second request. Please answer!

[jsusann1955_585959809814767]

@jsusann1955_585959809814767 THIRD REQUEST FOR SOME ANSWERS.......PLEASE ANSWER
WHY DO I STILL HAVE A PROBLEM WITH PLAYBACK AFTER INSTALLING THE NEW FIRMWARE YOU STATED TO INSTALL? IT CONTINUES TO TELL ME "NO FILES' WHEN I TRY PLAYBACK. WHAT IS THE SOLUTION, PLEASE?????????

[pawelmwo]

Greetings where is the firmware for RLN8-410 H3MB02 ?

[joseph_1979]

@pawelmwo You need to email support and check it out with them. Maybe one day we will see all firmware at the download centre.

[jsusann1955_585959809814767]

@joseph-chircop_497308027822318 Why are you not answering my questiones? I would hate to think I would need to go to a different system than REolink.

[colovin_541922116624611]

Just checking firmware on my cameras since the auto update feature seems to be a work in progress. My RLC-8223A HW IPC_523128M8MP is at v3.1.0.989_22051911_v1.0.0.30. In the download center It is showing V3.1.0.956_22041507. I am going to assume that 3.1.9.989 is newer than 3.1.0.956 so in the download center is an older firmware version?

[joseph_1979]

@colovin_541922116624611 Yes it is newer. The newer has been released on 19.05.2022 (989) while the old one has been released on 15.04.2022 (956). And the generation index is higher too.

[user_620289287749684_620289287749684]

Hi, i have a IP Camera RLC-510A, i have view my hardware n° IPC_523128M5MP_V2 on my app and the soft say me my firmware is up to date but when i going to download center i have new firmware named : v3.1.0.951_22041567

my actually firmware : v3.1.0.801_22010700 and i can't update my camera : after i have choose my file downloaded of firmware i confirm and i have error : update failed : failed to identify file format, try again later
i have reset my camera but nothing... can you help me please.

[joseph_1979]

@user_620289287749684_620289287749684 Maybe the downloaded firmware is for version 1. Please email support and quote your HW version.

[alxr101_252113777299683]

RLC-510A - the V2 hardware firmware is not listed. Had to contact Support who provided the firmware.