Posts made by Lisa_71247085675

Did you add this camera to Reolink App via UID? Or ip address? Please make sure you add it via UID, which is for remote access. if you did add via UID, please tell me what the UID is of this camera. Please refer to the instruction below to find it.
https://reolink.com/faq/how-to-find-uid/

What's the version of the Reolink Client you installed on your computer? You may uninstall it and download the latest version from our official website and install to see whether it solves the problem.

You may change the ip address of the camera in Reolink Client into static. Or you may log into the administrative page of your router to do the address reservation for the camera. Then the ip address of camera can not be changed anymore.

Thank you very much for your valuable suggestion! Now our cloud service is only available in US. We might support it in Italy in the future. Please subscribe to us for the updates. Thank you very much for your understanding!

Dear Michele,
I'll feedback this to our senior engineers to evaluate to see whether we can improve this in the future. Thank you very much for your valuable suggestion!

Dear Michele,
All of users logged into our battery powered cameras are administrators. There is no setting to limit. We are sincerely sorry for the inconvenience caused!

Dear Vance,
Thank you very much for you valuable and specific suggestions. I have feedback all of your advice to our senior engineers and we'll evaluate them to see whether we can make improvements in the future. We really appreciate your sincere suggestion again!

Please refer to the instruction below to get your android phone to work with it.
https://reolink.com/faq/share-configured-camera-with-others-phones/

At night, false alarm it's not avoidable. Please refer to the instruction below to get the best configuration:
https://reolink.com/faq/set-camera-motion-detection-sensitivity/
https://reolink.com/faq/set-motion-detection-for-reolink-cameras-on-reolink-client/

May I know from which version did you convert the files into which?

There is a place to change Clear mode into Fluent when you try to download it like the attachment displayed.
clear-to-fluent.png

@mstatcham @Saegis Sorry for the inconvenience caused! Our cameras have to use Flash when they are watched via web browsers.

When it's plugged into NVR which is attached to a monitor, we can view the video even without internet access. So I'm wondering that the bandwidth in your house doesn't allow you to view it smoothly? So you don't have this problem with the Client installed on your Mac, just windows? Please change the quality on Windows client into fluent to see whether it still has the problem

Please don't face the lens of camera directly to bright sunshine and try to change the angle or position of the camera a little bit to see whether it helps.

The working environment of our cameras is
Working Environment -10°C~+55°C (14°F~131°F), Humidity: 10%~90%
So it's easily to get the camera broken to use it in the environment which is not in the range.

We'll look into image issue with BI. For API, please ask help from reolink@support.com. Thank you very much for your understanding!

May I know the model number of your NVR system? If it's possible, you may downgrade the firmware to the previous one to see whether it solves the problem. Then it will be double confirmed. Thank you very much for your understanding!

Our server for Argus camera went down for 6 hours and now it comes back to work again. Sorry for the inconvenience caused!

Thank you very much for your valuable suggestion! We'll work on it. You may use E-mail notification alternatively for now. Thank you for your understanding!

To make sure whether it's the camera issue or NVR, please disconnect all the cameras from NVR and plug them directly into your router. Then please add them all to Reolink Client or App to see whether the problem still occurs.