Posts made by nickburt218

@joseph_1979
Just installed 8.15.6 on the Dell.

@joseph_1979
Just about to update the Dell with 10.15.6
No idea why the Client stopped two days running at 11:30 ish - hasn't done it today! Need to find the time to review event viewer and system logs - struggle due to work load !!!!
Guess 2 to 3 secs isn't going to be improved on.
Disappointed with the response on reddit.

@joseph_1979
26/01/24 @ 09:30
HP pc still at 2 - 3 secs lag.

@joseph_1979
25/01/24 @ 23:30
10.15.6 still running on the HP pc. Seems to be a lot better, max 2 to 3 secs lag though still there after a number of hours running. Almost acceptable, but still annoying.

Another issue has developed in the last couple days. The Reolink Client on the Dell workstation shuts down at the same time every day (twice now) at sometime just after 11:30.
No idea why, and haven't had the time to investigate. The only thing that has changed is that while we were testing over the last couple weeks, I've had a monitor, keyboard and mouse connected to it rather than using RD and they were unplugged and removed in the evening of 23rd when doing the Client update on the HP.
This one is concerning though, as it's the Client on the Workstation that does the 24/7 recording.
Will se what happens tomorrow and if it does it again, daft as it seems, I'll put the monitor, keyboard and mouse back on it.

@joseph_1979
23/01/24 @ 21:10 - 10.15.6 installed on HP pc only.
Note - full uninstall of previous version needed to get it working.
Auto Client update disabled
Hardware Decoding off
No recording via Client
Let's see how this goes.

@joseph_1979 And I thank you for your help and suggestions.

@joseph_1979
Had this from Senior Support this morning:
"Regarding the delay issue on Reolink Client, sorry to tell you that we have no futher advice for the moment. But we will keep optimzing the Reolink Client to reduce the delay in the future.
 
Thanks for your understanding."
Clearly no solution.

I'll have a look at BI, but really running out of enthusiasm (and time) for this now. Maybe I should invoice Reolink for my time spent on this for them !!!!!!

@joseph_1979
21/01/24 @ 22:20
Dell - all cams around 6 - 7 secs lag and trying to jump forward a couple secs now and again.
HP - Reolink Client crashed twice in the last couple of hours. So, at the moment, times are correct to within a second.

@nickburt218 In my opinion, Reolink Client is not meant for continously monitoring but rather a tool to view for short periods and performing maintenance on the cams. [snip]

This is a shame, and not how I understood the comment on Reolink's website:

24/7 monitoring, to me, means being able to view 24/7

@joseph_1979
09:30
HP is fairly good - around 1 sec lag on all 3 cameras.
Dell Workstation is 5 - 6 secs on all 3.
After a bit of discussion on Reddit, it has been suggested on that running the Client 24/7 is not the intended way of operation, nor recommended, and that I should be using an NVR to do my recording.
So far, no real solution to the lagging cameras issue.
Still no reply from Reolink senior support, but it is the weekend, so I'll hang on a couple days. But given I raised this two weeks ago .............

@joseph_1979
22:30 - notice the Client on the HP had crashed. Rebooted.
Dell 1, 3 and 6 secs lagging.
Coming to the conclusion Reolink Client needs to be binned and find another solution.

@joseph_1979
17:00 this afternoon
HP pc 822A is 10 secs behind, the other 2 cameras 6 sec lag.
Dell Workstation all 1 to 2 secs lag.

@joseph_1979
09:20 this morning.
HP pc 822A is 3 secs behind, the other 2 cameras 1 sec lag.
Dell Workstation all 2 secs lag.

@joseph_1979
Have posted on Reddit:
https://www.reddit.com/r/reolinkcam/comments/19asksb/rlc_cameras_stream_lagging_on_reolink_client/

@joseph_1979
Thank you for the reply.
Port 123 is allowed for NPT:


I have emailed Reolink Support to escalate to senior support.

I'll have a look at Reddit, but I really don't want to start from scratch and end up having the same suggestions made that we have already tried, that'll just end up being a waste of everyone's time. But I will take a look.

@joseph_1979
17:30 - all gone back to 5 to 6 secs lag - all of them

@joseph_1979
14:30 and all are back to a 5 sec lag

@joseph_1979
08:10 all still good at 1 sec lag

@joseph_1979
23:30 - all still good at 1 sec lag.

@joseph_1979
18:30 Complete restart.
Both HP pc and Dell workstation restarted with both connected to the same switch (the US-48).
Reolink Client re-started on both (auto start on pc boot up).
Reolink Client on both machines has the "Hardware decoding first" switched off (there isn't an option for hardware acceleration in V8.8.5 - or if there is, I don't see it).
All clocks checked and synchronised.
HP pc - camera clocks = 1 sec lag on camera compared to pc clock
Dell Workstation = 1sec lag on camera compared to pc clock.
I can live with 1 sec lag.
Let's see what happens.

This has been submitted to Reolink support already. Ticket #1492257 submitted on 05/01/24 (couple of days before I started this topic on here).
Within my emails to support, links to this topic have been included, so they are, or should be, completely aware of everything we've been trying. However, the extent of actual support has been, quite frankly, absolutely rubbish.

I don't mind getting involved in testing and experimentation, (for example, for this latest test, I've had to make up a temporary Cat6a patch lead to get the HP pc connected to the same switch as the Dell - how many users would be able (or willing to mess about) to do this?), but this has been going on for long enough now.

At one or two points, I was beginning to doubt myself, my network and hardware in terms of pc specs, network design etc.. etc.., but I am absolutely convinced that's not the problem, it's something in the Reolink Client. My Unifi network is rock solid and never misses a beat. Combined with full fibre to the house and failover to Starlink in the event of fibre failure, I have a robust solution.
All I want here is a cctv system that works and does what it should be doing, which, to be fair, in the main it does. It records 24/7 with no problem, it detects and records specific motion activities with no problem. It's just this live view lagging issue that lets it unacceptably down.

I am considering increasing the number of cameras covering my property, but the jury is out at the moment as to weather that's Reolink Cameras or a more significant investment in Unfi Protect ........