Posts made by Reolink.Oskar

Spring is here, and so are our biggest deals of the season! Whether you’re upgrading your home security or setting up a new system, we’ve got something for everyone. Check out our limited-time Spring Sale highlights below—hurry, these deals won’t last!

1. Argus PT Ultra + Solar Panel – 38% OFF

• 4K 8MP Ultra HD: Crystal-clear details day or night.
• Smart Detection: Pinpoints people/vehicles to reduce false alerts.
• Dual-Band Wi-Fi (2.4/5 GHz): Stable connectivity, anywhere.
• 100% Wire-Free: Solar/battery-powered for ultimate flexibility.
• Perfect for: Off-grid spots, backyards, or rental properties.

2. RLC-1224A – 25% OFF

• 12MP Ultra HD: The sharper resolution for clearer image.
• Two-Way Audio: Warn off intruders or chat with visitors.
• PoE Support: Single-cable setup for hassle-free installation.
• Ideal for: Driveways, garages, or business entrances.

3. Video Doorbell WiFi – 20% OFF

• 2K+ Super HD (5MP): See faces and packages clearly.
• Free Person Detection: No subscription needed!
• Dual-Band WiFi + IP65: Reliable in any weather.
• Upgrade your doorstep game—never miss a delivery again!

4. Trackmix WiFi – 25% OFF

• Dual-Lens Powerhouse: Wide-angle + telephoto lenses.
• 4K 8MP + 6x Hybrid Zoom: Track details from afar.
• Auto Pan/Tilt: Follows motion automatically.
• Best for: Large properties, parking lots, or pet monitoring.

5. Duo 3 PoE – 25% OFF

• Groundbreaking 16MP UHD: 180° panoramic coverage.
• Motion Track: Auto-focuses on moving objects.
• Spotlight Night Vision: Color clarity after dark.
• Next-level surveillance for warehouses, gardens, or offices.

6. RLK16-800B8 NVR Kit – 30% OFF

• 16-Channel NVR + 4TB HDD: Store weeks of footage.
• PoE Support: Simplify wiring for multi-camera setups.
• Person/Vehicle Alerts: Smart filtering for critical events.
• Go big: Secure your entire property with one robust system.

Shop the Spring Sale now ️ Reolink Spring Deals
Deals end March 31st!

The Spring Sales Live Stream will start on March 25th 7pm PDT! From Argus PT Ultra to Video Doorbell WiFi, get up to 40% off on your favorite product. Check more details and get your deals here! 

Dates: April 23th-25th, 2025
Location: Booth # HF-A205, Marina Bay Sands, Sands Expo and Convention Centre, Singapore
Schedule Your Visit Now: https://reolink.com/appointment/ 
Learn More: https://reolink.com/blog/reolink-gitex-asia/ 

Are you looking to boost your Reolink Home Hub Pro's storage capacity for longer recording times and smoother security management? Installing a Reolink-compatible hard drive is the way to go! By installing a Reolink HDD, you’ll unlock extended storage for continuous security footage, smarter event management, and peace of mind knowing your data stays secure. Let’s walk through the simple installation process together. 

Step 1: Power Off the Device

• Turn off your Home Hub Pro and unplug it from the power outlet.
• This prevents electrical hazards and protects your device during installation.

Step 2: Access the HDD Slot
Locate the HDD compartment on your Home Hub Pro:
1️. Open the HDD slot cover.
2️. Press the release tab on the left side while holding the hollow area on the right (see image reference below).
3️. Gently pull out the HDD bracket.
Pro Tip: Handle components with care to avoid damage!



Step 3: Secure the HDD to the Bracket
1️. Align the HDD’s connectors with the bracket’s interface (ensure correct orientation—check the image guide).
2️. Use the included screws to fasten the drive to the bracket.
Note: Tighten screws firmly but avoid over-tightening. The HDD should stay secure while remaining easy to remove later if needed.


Step 4: Close the HDD Slot
1️. Carefully slide the bracket (with the HDD attached) back into the slot.
2️. Ensure the drive sits snugly and connects properly.
3️. Close the cover securely.



Plug your Home Hub Pro back in, power it on, and enjoy expanded storage for your surveillance needs! By following these steps, you can enhance your security system's functionality with a Reolink hard drive, offering peace of mind and comprehensive coverage for your home or business surveillance needs. If you encounter any issues during the installation process, do not hesitate to contact Reolink Support for assistance.

@joseph_1979 sorry, it is the Altas seris, not availble to the Argus series yet

Today, we’re here to introduce a key feature of the Reolink Altas PT and Altas PT Ultra: Pre-Motion Recording. This functionality ensures critical moments are captured before motion is detected, providing a more comprehensive view of events. Below is a guide to how it works and how to configure it.
What Is Pre-Motion Recording?
Reolink’s Pre-Motion Recording starts capturing footage 10 seconds before motion is detected, addressing potential delays in traditional motion-triggered recording. This ensures the full context of an event is recorded, even if environmental factors (e.g., PIR sensor limitations) delay detection.
Key Details:

• Compatible with SD cards, FTP, and cloud storage (not available for email alerts).
• Balances battery life and storage efficiency by avoiding 24/7 recording.

Configuration Guide
Setup via the Reolink App:

1. Enable Pre-Recording Mode
   • Open the Reolink App → Select your camera → Navigate to Settings → Camera Recording → Toggle Pre-Recording Mode on.
2. Adjust Frame Rate
   • Default: 5 FPS (optimized for battery efficiency).
   • Optional: Increase to 10 FPS for smoother footage (note: raises power consumption by 40-50%).
   • Battery Saver: Pre-recording automatically disables if the battery drops below 20% (adjustable threshold).
3. Schedule Settings
   • Select Schedule → Choose Always On for continuous use or Custom to specify active hours/days (e.g., disable pre-recording on weekends).

Use Cases for Pre-Recording

• Incomplete Event Capture: Resolves delays in motion detection, ensuring recordings start earlier.
• Extended Monitoring: Suitable for users needing continuous coverage without frequent battery replacements.
• Limited PIR Range: Compensates for shorter detection distances by capturing footage prior to trigger.

Notes for Argus PT Ultra Users
This model supports three frame rate modes:

• Stream Mode (default for live viewing).
• Smart Battery Mode (adjusts based on battery level).
• Pre-Recording Mode (prioritized in low-frame-rate scenarios).

Note: During live viewing or triggered alerts, the frame rate defaults to Stream Mode.

If you have any further questions or need additional assistance, please contact Reolink Support.

We’ve noticed some users experiencing issues with motion detection notifications not working properly. Don’t worry—we’re here to help! Below is a step-by-step guide to troubleshoot and resolve notification-related problems. Let’s dive in:
Enable Motion Detection
First, ensure your device is detecting motion. Verify this by checking for:

• A motion detection icon on the live view.
• Alarm sirens, push notifications, or emails triggered during movement.
• No detection? Adjust motion zones/sensitivity in your camera settings.

Check Push Notification Settings
A. Phone System Settings:

• iOS/Android: Enable push notifications for the Reolink app in your phone’s system settings.
• How to Enable Push Notifications on iOS and Android Phones

B. In-App Settings:

• Turn on the push notification switch and confirm your push schedule is active.
• How to Set up Push Schedule via Reolink App
• Android Users: Avoid enabling Do Not Disturb, Data-Saver, or Adaptive Power modes.

Ensure WAN Access
Confirm you can access the app remotely (e.g., on cellular data or another Wi-Fi). If issues persist, share your device’s UID for our team to review:
How to Find the UID of Your Cameras and NVRs
Re-Add Your Device
Sometimes, removing and re-adding the camera/NVR in the app resolves glitches.

Update Firmware & App
A. Firmware: Always use the latest version for optimal performance.
Reolink Firmware Update Guide
B. App: Update to the newest version and share the version number with us.
How to Install/Update Reolink App on iPhone | How to Install/Update Reolink App on Android Phone
Reinstall the Reolink App
Uninstall and reinstall the app. Important: Save your camera’s UID, username, and password first!

Reboot Devices & Router
Restart your router and cameras. For stubborn issues, reset the router (not just reboot).

Restore/Reset the Camera
If all else fails, restore or hard reset the device:
How to Restore Reolink Products | How to Hard Reset Device by Pressing the Reset Button
If you have tried all the above solutions and are still the same, please contact the Reolink Support team.

If you’re experiencing issues with your Reolink Home Hub or Home Hub Pro or need to reconfigure it for a fresh setup, a quick reset might be just what you need! Here’s a simple guide to help you reset your device and get it back up and running smoothly.
Step 1: Power On Your Home Hub
First, ensure your Home Hub is powered on by plugging in the power adapter. Locate the reset hole—it’s positioned just below the Power Input port on the device.

Step 2: Press and Hold the Reset Button

1. Grab a reset pin (included in the box) or a straightened paperclip.
2. Gently press and hold the reset button inside the reset hole.
3. Keep holding until you hear a short ringtone (about 3–5 seconds).
4. Once the ringtone plays, release the button.

The reset is now complete!

Step 3: Set Up Your Home Hub via the Reolink App

1. Open the Reolink App and log in to your account.
2. Tap “Add Device” and scan the QR code on your Home Hub (found on the device or packaging).
3. Follow the in-app instructions to reconfigure your Home Hub for optimal performance.

That’s it! Your Home Hub/Home Hub Pro is now reset and ready to use. 
If you run into any issues or have questions, don’t hesitate to reach out to our 24/7 Support Team at support.reolink.com. We’re here to help!

If you’re looking to connect your Reolink camera via a web browser or stream live views using protocols like RTSP, ONVIF, or others, configuring the correct port settings is essential. Below is a detailed guide to help you set up ports for your Reolink devices.

Important Notes Before Configuring Ports

1. Battery-powered cameras (e.g., Argus, Go, etc.) do not support port configuration.
2. Port numbers must be within the range 1–65535.
3. If the port settings page isn’t loading, try rebooting your camera and router.
4. Device-specific limitations:
   • E1/Lumus: Does NOT support HTTP/HTTPS/RTMP/RTSP/ONVIF ports.
   • E1 Pro: Does NOT support HTTP/HTTPS/RTMP ports.
5. For cameras with Smart Detection (Person/Vehicle/Pet), you can toggle RTMP/HTTP/HTTPS/RTSP/ONVIF ports ON/OFF. Other cameras lack this toggle—ensure ports are enabled if experiencing issues with 3rd-party apps.
6. Learn more about port functions here: Which Ports Should I Forward on Router for Remote Connection

How to Configure Port Settings
Via Reolink App

1. Open the Reolink App, tap the Settings icon (top-right) > Select your camera.
2. Go to Network Information > Advanced.
3. Enable the required ports (e.g., HTTP, RTSP) and adjust port numbers if needed.

Via Reolink NVR (New UI)

1. Launch the NVR’s menu, navigate to Settings > Network > Advanced.
2. Click Server Settings to view and customize all port values.

Troubleshooting Tips

• If ports don’t work after configuration, double-check your router’s port forwarding rules.
• Ensure firmware for your camera/NVR is up to date.

Need more help? Drop your questions below!

If you want to receive instant email alerts (with snapshots!) from your Reolink cameras, NVR, or Home Hub when motion is detected, SMTP configuration is key. Let’s break down what SMTP is and how to set it up for your Reolink devices.

What is SMTP?
SMTP (Simple Mail Transfer Protocol) is a communication protocol used to send emails between servers. Reolink devices use SMTP to deliver alerts directly to your inbox whenever motion is detected, ensuring you’re always informed—even when you’re away from your surveillance area. This feature adds an extra layer of security by letting you act quickly in critical situations.

Step-by-Step SMTP Configuration
Step 1: Access Email Alert Settings

1. Open the Reolink App and log in to your device.
2. Tap the ️ Device Settings icon (top-right corner).
3. Navigate to Email Alerts.

Step 2: Enable & Configure Email Alerts

1. Toggle Enable Email Alerts ON.
2. Tap Set Up Now.
3. Enter the Sender Email Address and its Password (the account that will send alerts).
4. Fill in the SMTP Server and SMTP Port (see notes below).
5. Tap Save to confirm.

SMTP Server & Port Tips:

• For Gmail, Yahoo, or Outlook: The app will auto-fill the SMTP server/port once you enter the email address.
• For other providers (e.g., iCloud, ProtonMail): Manually input the SMTP server/port. Check your email provider’s documentation for details.

Step 3: Customize Email Settings
Tap Email Settings to adjust:

1. Sender Email: Must match your SMTP server.
2. Password: Use the sender email’s password.
   1. Security Tip: For accounts with 2FA (like Gmail), generate an App Password instead of your main password. Learn more.
3. Recipient Email: Enter the email that will receive alerts. This can be the same as the sender’s address or a different one.
4. Email Content: Choose to attach Pictures/Video or send Text-only alerts.
5. Email Interval:
   • Set a time limit (e.g., 10 minutes) to avoid spam. Only one email will be sent per interval, even if multiple alarms trigger.
   • Note: Battery-powered cameras do not support interval settings.

Step 4: Test Your Configuration

1. Tap Test to verify if alerts send successfully.
2. If the test fails, troubleshoot using our guide: Reolink Email Test Failed.

Step 5: Set Up Email Schedule

1. Tap Schedule to customize when alerts are sent.
2. Alarm Schedule: Receive emails only when motion is detected during selected times/days.
3. Timer: Receive emails regularly at set times (based on your Email Interval), regardless of motion.
   • Note: Battery cameras do not support Timer mode.

Key Notes
For Battery-Powered Cameras:

• No Email Interval or Timer settings.
• Alerts depend solely on motion detection.

SMTP Server Requirements:

• Ensure SSL/TLS is enabled (ports 465/587 are recommended).
• Double-check server/port accuracy for non-Gmail/Yahoo/Outlook accounts.

If you're using a Reolink Home Hub with battery-powered cameras like the Argus 3 Ultra, Argus Eco Ultra, or Doorbell Battery, you might wonder: "How long can my microSD card or HDD store recordings?" Let’s break it down!

Key Factors That Affect Recording Duration
1️⃣ Bit Rate & Resolution:

• Higher resolution ("Clear" mode) = larger file sizes.
• Lower resolution ("Low" mode) = longer storage time.
• Our estimates below use default bit rates and account for videos saved in BOTH modes.

2️⃣ Storage Capacity:

• A 64GB microSD card vs. a 4TB HDD? Bigger capacity = more days of footage!

3️⃣ Recording Frequency:

• 300 seconds/day vs. 900 seconds/day? Less frequent recording = longer storage life.

Real-World Storage Estimates
Here’s what you can expect with popular setups:


For more detailed tables (including 128GB, 1TB, and HDD options), check our full guide HERE.

Pro Tips to Maximize Storage
1️⃣ Choose the Right Capacity:

• Casual use? 64GB works great.
• Heavy recording? Go for 128GB+ or a 2TB/4TB HDD.

2️⃣ Optimize Camera Settings:

• Lower the resolution to "Low" mode if extended storage is a priority.
• Adjust motion-triggered recording sensitivity to reduce unnecessary clips.

3️⃣ Check Your Home Hub Kit:
Our pre-configured kits (e.g., 2x Argus 3 Ultra + 64GB microSD) are designed for 1 year of storage at 300s/day. Need longer? Upgrade the card!
Got questions? Drop them below or visit our Support Page for FAQs.

Worried about losing footage stored on your Micro SD card? FTP upload is a secure way to back up your Reolink device recordings to a remote server. Here’s a step-by-step guide to configure FTP for your cameras/NVRs. Let’s dive in!

Which Devices Support FTP?
Most Reolink cameras and NVRs support FTP upload. Check your device’s specifications here or consult the user manual.

Before You Begin

1. Ensure your FTP server is running properly.
   1. No server? Follow our guide to set one up: How to Build an FTP Server.
2. Gather your FTP server details: IP/domain, port, username, password.

Configuring FTP Settings
Follow these tips for smooth setup:

1. FTP Server Address
   1. Correct: 192.168.100.1 or ftp.domain.com
   2. Incorrect: ftp://192.168.100.1, 192.168.100.1:21, or 192.168.100.1/reolink.
2. Port
   1. Default: 21 (custom ports 1-65535 allowed).
   2. Reolink devices do NOT support SFTP (ports 22/990).
3. Username & Password
   1. Use an admin/user with full permissions (avoid guest accounts).
   2. Leave blank if your server allows anonymous access (enable "Anonymous" in settings).
4. Directory
   1. Leave blank to save to the root folder.
   2. For custom paths: Use / for subfolders (e.g., reolink/camera1). Avoid \ or leading/trailing slashes.
5. Transport Mode
   1. Choose Auto for best compatibility.
6. File Type & Settings
   1. Select Video, Image, or both.
   2. Adjust Max File Size (10–1024MB for videos) and Interval (≥2 seconds for images).
7. Overwrite Rules
   1. Choose between No Overwrite, Overwrite Single File, or Alternate Overwrite.

FTP Schedule Settings

• Normal Mode: 24/7 recording.
• Motion Mode: Upload only when motion is detected.
• Battery cameras lack Timer schedules.

Need hybrid schedules?

• Videos follow Timer settings.
• Images combine Timer intervals + Alarm triggers.

Where to Configure FTP
Settings vary slightly across platforms:

• Reolink App/Client: Supported by all FTP-compatible devices.
• NVR/Web Browser: Limited to certain models.
• For detailed steps, visit our FTP Setup Guide.

At Reolink, we know that durability is just as important as performance when it comes to security cameras. Whether you’re installing a camera outdoors or in challenging environments, understanding IP (Ingress Protection) ratings can help you pick the right camera for your needs. Let’s break down what these ratings mean and how they ensure your Reolink camera stands up to the elements!

What’s an IP Rating?
IP ratings are international standards that classify how well a device resists dust and water. The rating has two digits:

• First digit (dust protection): Ranges from 0–6. All Reolink cameras have a 6, meaning they’re completely dustproof.
• Second digit (water protection): Ranges from 0–9. This determines how well the camera handles water exposure.

Reolink Cameras’ IP Ratings Explained
Our cameras come with IP64, IP65, IP66, or IP67 ratings. Here’s what each means for you:

• IP67: Survives temporary immersion (up to 1 meter deep for 30 minutes). Perfect for areas prone to flooding or heavy splashing.
• IP66: Handles powerful water jets from any direction. Ideal for heavy rainstorms or locations with strong water spray. (Example: Argus Eco Ultra & Argus 4 Pro)
• IP65: Protects against low-pressure water jets. Great for standard outdoor use with rain exposure. (Example: Argus 3 Ultra)
• IP64: Resists splashing water but not direct jets or immersion. Suitable for covered outdoor areas.

No matter the rating, all Reolink cameras are built to be 100% dustproof (thanks to that “6” in the first digit!).
The table below shows what each digit or part of the IP rating represents.


How to Check Your Camera’s IP Rating
Not sure about your camera’s IP rating? Here’s how to find out:
Method 1: Use the Reolink Website Search Bar

1. Visit Reolink’s website.
2. Type your camera model in the search bar (unsure of the model? Check this guide).
3. Go to the product page, click “Product Introduction”, then check the “Spec” section.

Method 2: Visit the Product Page Directly
Head to your camera’s product page on our website and look for the IP rating under the “Spec” tab.


Why It Matters
Choosing the right IP rating ensures your camera performs reliably, whether it’s facing a summer thunderstorm, winter snowfall, or dusty environments. With Reolink, you’re not just getting crisp video quality—you’re getting peace of mind.
Got questions about IP ratings or need help choosing a camera? Drop a comment below or visit our support page.