Posts made by robert leyzerovich_519547077562499

@john_350143387672724

correct. +1

@martin-kistell_73972976554167

i’m getting the same thing. IR not working.

@reolink-fiona you know how when someone calls, you get the option of sending them a text message with multiple replies, we need this in terms of audio message for a quick reply. When there is movement detected, there should be a notification that firstly shows snippets of the movement and then give us an option without opening the app to quick reply with pre-recorded messages like, we'll be right there, or leave the package.

@reolink-fiona iPhone - we need this in the iPhone too.

I'd like to see implemented a feature that would allow all audio enabled cameras to send out either a pre-recorded message or a generic message from the notification popup when movement is detected.

This would be a nice feature as currently there are too many steps to enable 2 way audio.

The issue at hand is that there is only one setting for volume for the speaker. My alarm is set to be at maximum which is what I want. Though when speaking into the app for example to have a 2 way communication with someone is nearly impossible. The audio is much too loud for the mic to clearly hear the other person. Sometimes it's so loud in fact that I can hear myself echoing as the mic picks my own voice. Yes we can manually go in and adjust the volume, but the sliding bar is difficult to adjust on the fly to make sure the other person can hear you clearly and not loud enough for the mic to pickup your own voice.

We need to have an option for multiple volume modes. One for alarms, and a separate for 2 way audio.

Is it possible to have all PTZ cameras to have a boundary limit for their tracking feature? The reason why is when the IR sensor or LED lights are on and tracking someone near a wall it blows out the image completely. There should be a feature that allows the tracking to stop at a certain point and not track any further, would be nice to have an option at certain times, specifically for night time as day time there is no issue.

Currently we only have the detection zone which is set for the initial track point.

This feature is a must as anyone who walks nearby the camera and a wall is present - the entire camera becomes disabled.

I will install the Keen Ranger PT+Solar Panel on my trail and monitor the entrance to the creek, visible will be salmon coming upstream as they jump from one body of water to another. Unauthorized persons fishing will also be visible.

@martin-kistell_73972976554167

+1

at night when it tracks people going to the side of the house, the light from the camera is aimed at the wall which blacks out anything from being visible.

Allow both Focus and Zoom to work at the same time. It seems that what happens is the camera first zooms into a location, then proceeds to focus. I've seen some cameras on the market allow after upgrading the software, to both zoom and focus simultaneously thus having a clear image very quick.

@chuck_529633235447953

@fred_d26_439963892838638
possibly to make way for the 16x version. That or the complaints I had with the auto tracking and auto zoom that was stated for that camera. They now tell me auto zoom was a misunderstanding though it clearly was written for the 823A’s.

I’d rather exchange the 823A’s I have for the track mix but that’s coming out in September. Unless the 823A 16x has auto zoom, then I’ll take that.

too many issues with the 823A currently, they’re definitely trying to improve it and I’m glad, but false advertisement even if it was unintentional is not ok. Main reason of buying the 823A’s we’re for auto zoom.

@reolink-fiona
The firmware for both cameras are up to date – they are v3.1.0.956_22041511

Is the trackmix utilizing the same motor in the 823A or improved? Because of the motor and how it functions in the 823A when it moves it pans / tilts a great distance ahead of the subject, doing so the camera video blurs the image. Please have the pan / tilt allow us to choose between it’s current option of quick movements or a constant movement of the camera. 

will the 823A with 16x zoom have auto zoom? I'm unsure why you guys would say you offer auto zoom on auto tracking but none of the cameras actually do.

When the 823A is zoomed in it seems the tracking feature is not adjusted to the zoom and acts as if it was set at the widest angle, thus the tracking over pans / tilts and tries to move back onto the subject. When it tries to move back to the subject it yet again over pans / tilts and the process of it trying to move back onto the subject starts.

Zoom with the PTZ is not viable, I've attached some examples of this issue. In the day time it's not that bad - at night it's unusable as the quality already drops as well as any movement from the camera blurs out the image - having it zoomed in at night is no longer an option.

Hey everyone,

Owner of 2 823A's.

The 823A's should already have auto zoom, this is the reason why I purchased the cameras.

I've brought this up to the support team and am not having any concise responses. I've written a response to the trackmix camera seeing if that model will fix the downfalls with the 823.

This is it:

How will the tracking work with the zoomed camera - currently I have the 823A and I have major issues with the zoom functionality. I've already brought up the issue to your team though no response has been given about it. Currently, on the 823A while zoomed in - auto track over compensates pan and skips ahead and then back on the subject, this occurs constantly and does not stop. Each time it tried to readjust it makes the pan greater in how much it moves left or right up to the point the subject is no longer in frame. Also while zoomed in with the 823A the motors for Pan and Tilt are not smooth and streamline, they are more skip here and skip there, thus the camera image actually wobbles ever so slightly, night time is just horrendous. How will this camera fix this issue that's currently known for the 823A cameras? Is the motor improved or the same? Is the wobbling fixed? Is the zoomed in mode adjustable in-terms of magnification? I bring this up because the two 823A cameras I purchased, were purchased for the purposes of a PTZ camera (Pan, Tilt and Zoom). The auto track feature for the cameras stated that the 823A would: "The pan/tilt function will adjust the direction of the camera so that moving objects can be tracked automatically, while the zoom function automatically adjusts according to the distance of the moving object." and "The camera will recognize the target according to the person/vehicle detection as well as use the pan/tilt/zoom function to track those objects and search areas that". I've attached a screenshot of the article of auto track. Your support has said they will be removing this from the site though people who have already purchased this camera for the specific purposes of auto zoom seem won't be able to have that option. I need a camera that can auto track with zooming in - this product seems to somewhat solve this request though I am very cautious with the motors. I know the motors of the 823A can be adjusted to allow a smooth transition for auto tracking, why this is not implemented? Possibly the sound? Instead of high pitch squeaks as it is now, a constant humming would not be an issue. There should be an option to allow a smooth tracking process.

@reolink-fiona how will the tracking work with the zoomed camera - currently I have the 823A and I have major issues with the zoom functionality. I've already brought up the issue to your team though no response has been given about it. Currently, on the 823A while zoomed in - auto track over compensates pan and skips ahead and then back on the subject, this occurs constantly and does not stop. Each time it tried to readjust it makes the pan greater in how much it moves left or right up to the point the subject is no longer in frame. Also while zoomed in with the 823A the motors for Pan and Tilt are not smooth and streamline, they are more skip here and skip there, thus the camera image actually wobbles ever so slightly, night time is just horrendous. How will this camera fix this issue that's currently known for the 823A cameras? Is the motor improved or the same? Is the wobbling fixed? Is the zoomed in mode adjustable in-terms of magnification? I bring this up because the two 823A cameras I purchased, were purchased for the purposes of a PTZ camera (Pan, Tilt and Zoom). The auto track feature for the cameras stated that the 823A would: "The pan/tilt function will adjust the direction of the camera so that moving objects can be tracked automatically, while the zoom function automatically adjusts according to the distance of the moving object." and "The camera will recognize the target according to the person/vehicle detection as well as use the pan/tilt/zoom function to track those objects and search areas that". I've attached a screenshot of the article of auto track. Your support has said they will be removing this from the site though people who have already purchased this camera for the specific purposes of auto zoom seem won't be able to have that option. I need a camera that can auto track with zooming in - this product seems to somewhat solve this request though I am very cautious with the motors. I know the motors of the 823A can be adjusted to allow a smooth transition for auto tracking, why this is not implemented? Possibly the sound? Instead of high pitch squeaks as it is now, a constant humming would not be an issue. There should be an option to allow a smooth tracking process.

@joseph-chircop_497308027822318 Can confirm that "it should" isn't, a lot of people are having this issue where fixed Frame Rate is not displaying and they are updated on everything.

@reolink-fiona when will 8.7.3 support 823A PTZ camera