Reolink Q2 Product Roadmap Learn More
Unveiling the New Standard in Clarity With #Reolink16MP Series Learn More
Reolink App v4.44 Released Learn More
Your browser does not seem to support JavaScript. As a result, your viewing experience will be diminished, and you have been placed in read-only mode.
Please download a browser that supports JavaScript, or enable it if it's disabled (i.e. NoScript).
I can't find anymore how to select the channels I want to see in immersive mode. Did that move somewhere else ?
@pjsmit_155286146154639 It is quite confusing indeed.My 811A has the same hardware version than what is found on the website (IPC_523128M8MP), however my current firmware is v3.1.0.2109_23051509, so more advanced than the v3.1.0.1643 from 22nd Feb !? (if I read it correctly, 230515 means 15th May 2023)
Well... looks like it's solved.What happened is that when I plugged the camera on the switch, the NVR automatically added it, which I didn't realize, but on the app side it doesn't see that during the initialization process it seems.So I still don't know what password it wanted me to enter, but I followed the advice from reolink support: deactivated the auto add camera on the NVR and removed the camera from the list, then reset the camera. After that the app was able to initialize as normal.I could then re-add the camera to the NVR as a second step.
@joseph_1979 I'm connecting directly to the app for the moment, it's not connected to a NVR.I did try to add using the UID, but I'm getting this "Access device" screen after that, not the "Create a login password" screen as I would expect
HiI'm a bit baffled with the setup of a new RLC1212A.Took it out of the box, plugged in my PoE switch, it's starting up correctly, then using the iOS app, I add the camera, scan the QR code, and here it's displaying a screen "Access device" asking for the username/password (it's NOT the screen requesting to create the admin user).I tried to leave the password blank, I tried "admin", "password", but always getting "wrong username or password".I tried several time to hold the reset [censored]on for factory reset. I hear the little jingle meaning it's resetting, but when trying again the setup, same thing, it's not asking me to create a username/password as it states in the instructions, it seems to want an existing username/password.I have several other PoE cameras and never seen this. Am I missing something obvious ?
@user_733878158655727_733878158655727 Detection d'un mouvement
For me it will be the Trackmix PoE. Plus it's quite fun to see it turn to follow you
@michael4371_319452955955436 Definitely something I would like to see as well !A kind of workaround I apply in my case, but obviously not ideal: I have a NVR, but I also connect my cameras directly to the app (so they appear as individual cameras, as well as through NVR). I then setup the schedule of individual cameras for push notifications for when I want them on/off for my normal routine, and I setup the push notifications schedule of the NVR to be "on" 24/7.I then have a "Holiday off" routine which activates push on individual cameras, but deactivates it on NVR, and the opposite "Holidays on" where I only activate the NVR 24/7 push. This way I don't have to mess up my schedule when I'm away and remember how it was to set up when I'm back.But obviously a proper solution in the Reolink app would be fantastic (Arlo camera app has this feature to have the cameras on a schedule, permanently on, or permanently off).
Hi. That's just the date/time when DST starts and ends (Daylight Saving Time, clocks going forward or backward 1h), so nothing to do with cameras coming on or off.If you use NTP for time synchronisation, you shouldn't need to touch this.
@user_688312255041690_688312255041690 So far, mine working normally with new firmware
@user_694227756134544_694227756134544 I haven't tried on mine, but looks like it should be possiblehttps://support.reolink.com/hc/en-us/articles/16065559790105-How-to-View-the-Dual-Display-of-Reolink-TrackMix-Series-via-Reolink-NVRs-New-UI-/Only with recent hardware versions/firmware apparently ("New UI")
Hi. When receiving a notification of movement (person, etc..), what is the expected behaviour when tapping on this notification ?I thought that automatically the app would send me to the playback of the related event, but for me it's always going to live view, and then I have to sort through events playback.I can understand it's going to live view when the notification has just been received (less than a minute ago for instance), but on older ones, I was expecting it to go to the corresponding event playback.I may be wrong, but I thought this was working before, and only started to realise this behaviour recently (maybe since daylight saving time came into the picture end of March in the UK ?)
@stevegill90_647158661345603 Regarding the return to monitor point, in the app, when I view the live feed of the trackmix, select PTZ icon at the bottom, then select the little target icon to access Monitor point settings, I have an option "Auto return to Monitor point" and the wait time before doing so.I guess if it's unticked, the camera would stay on its last position (but I haven't tried it).
Contacted support, and apparently there's no option to do that
@joseph-chircop_497308027822318 During daylight, the flood light doesn't come on when not linked to a camera.It's just when linking it, the only option available is to react to a detection event (person for instance), regardless of ambient light it seems.Current firmware for light is 3.0.0.1311_22090741
Hello. I just installed a Flood Light and linked it to my TrackMix camera.I could create a rule so that the flood light turns on when the camera detects a person, but apparently that also triggers during daylight.Isn't there a way to create a rule like "IF a person is detected AND the camera is in night mode THEN switch on flood light" ?
I've subscribed to email notifications when a new firmware becomes available for my devices, but I've never received any when something new is out.Same thing with the "Notify me" when a product becomes available on the store, never received anything, and nothing in Junk mailbox.Are these actually working ?
On my side I gave up trying to get a PoE version from the UK, been waiting for months, Ethernet cable is ready outside, but impossible to get. Brexit I guess, it's all complicated now..Luckily I have family in France that I will see in April, so I ordered from the EU site, to be delivered to them (they received it already !), and will take it back to UK in the suitcase.
@ginny Thank you, very interesting.I came up to similar conclusions while doing my own setup. I ended up adding a PoE switch to connect all cameras and the NVR, which links back to my main router on a dedicated VLAN.Definitely noticed some firmware features are more advanced on the cameras directly rather than through NVR
Hello. I just received my E1 Zoom with person/pet detection and auto tracking (very nice piece of kit).I noticed the tracking seem to be only horizontal and not vertical like the Trackmix.Is that normal ? If so any plan to have vertical tracking as well in future firmware ?
Welcome Back!
Hi there! Join the Commnunity to get all the latest news, tips and more!