Posts made by Snaffs_236818799935657

^ Thanks to you both for the replies.

Timbercreek - Do you also stream direct from the camera's as 'Crimp-On' has or are you using a NVR like myself?

It might be that the new app needs a more powerful PC to run smoother?
I'll have to install the new Beta app on my other more powerful PC to see if that changes anything.

Thank you Cynthia
It would be hard to imagine anyone would not wish to have a quick and easy way to smooth scan through hours of footage in a very user friendly simple/quick way.
But of course, I full understand you need to check and be sure to focus energy onto aspects which most customers want
Keep up the good work & thank you for listening.

Cynthia.
Thank you very much for posting the link to the Beta Client.
It's very interesting to see what a massive, and amazing change the new client is/will be.
Very modern looking, and more in keeping with 2020 type of software design language.

I do have 1 small question upon trying the Beta out (perhaps someone who also has tried it can offer feedback?)
The live feed from my Reolink NVR/Camera's looks great. But it's very stuttery indeed, randomly only a few frames/sec.
I'm fully aware this is a beta and still work in progress, and this is in no way a complaint at all
I'm simply curios if this stutter on live feedback is normal for others testing this out?
Looking forward very much for the final release
Keep up the amazing work

Thanks for backing my suggestion (or whatever 'technical method' to achieve the same)

In the morning I can open the Reolink Client, and I see perhaps 20 or 30+ alerts and have to manually tap each one to see what might have triggered it.
Most of which would be.
A Fly
A Moth
A Raindrop
Perhaps a car goes by
Another Fly
A cat walks past.
Opening up and viewing each one just to see if there is anything important to make not of.
Having a smaller "Time-Lapsed" reording, of, lets say 1 frame every 5 seconds
(rather than main footage of 20 fps which would be 100 frames during 5 seconds)
Would allow the client to much easier quickly scan through video 100x easier than normal footage.
If done right, you could literally just slide your finger up/down your phone/tablet screen, or your mouse pointer over your computer screen, and run back and forth thru this 'time-lapsed' chunk. Be it a 12 or 24 hour chunk, and see within literally a few seconds if there was anything important during that entire 12/24 hour period that you then wish to open up your main recording and view in more detail.
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As I said, a great example is the Google/Nest mobile app. You have 2 ways to view recorded video. One is just thumbnails for the events, the other is the smooth 'Timelapse' scroll, where you can just run your finger up/down the full screen height of the phone/tablet and view hours and hours of footage instantly as it's just 1 frame every x seconds it's smooth scrolling through.
No idea how Google/Nest do this, but I'm having a wild guess it must be something as I suggested, and creating a separate small file during the day and placing frames into that which is easy for the system to move through.
After all we can't expect a NVR/Home network to be able to move through perhaps 60GB of daily video in seconds!
.
Not expecting anything like this soon, but would love it if Reolink would take note, and put it onto there:
New features for a future update pile.
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Right now it's simply easier for me to open my Google/Nest Home App for my front doorbell, and be able to scroll thru that and see if there is anything worth looking at in much more detail on my reolink footage.

I second this, it would be a very helpful feature.

Thanks.
Trust me, when you can slide your finger up and down your phone screen.
Or perhaps on a desktop use a mouse pointer or scroll wheel and see the whole day pass by, clouds passing across the sky, shadows moving across your garden.
Once you experience the ability to do and see this, there is no going back.
I know it won't happen overnight, perhaps even for a year!
But it would be lovely if Reolink could incorporate such a feature in their desktop and mobile clients at some point in the future.
If they wish to see how well this works. Just get and use a Google/Nest Hello doorbell and see how smoothly this can work.

Thank you.
I'm aware my suggestion is not a simple thing to do.
And I'm just putting forward one possible method of how it could work.
With 24 hours to scan through, it's not possible easily, and the Camera's NVR can't move through all that data fast enough.
Hence why I suggested perhaps a snapshot every xx seconds to build up a small easy to view 2 or 3 minute video of the entire 24 hour period to make it easy to find things easily for everyone.
And then you can go to the actual recorded event in the main footage.
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Thank you again for listening to all our suggestions.
As quite a new Reolink User, I am appreciating so much the support us users get.
This is what will make us loyal customers into the future to have the company listen to what people want and make all things better, as that's what we all want

Thanks Cynthia I appreciate that.

If your password is: 12345 then it's easy not to mis-type it.
.
But if it's: PaZWord%@Se(reT19£*^~#99
Then it helps to have the option to see it if you wish as it's easy to make a mistake, especially on mobile devices where you need to change the keyboard screen to get to the special characters

Just as a follow up.
Having a play with the Google/Nest Hello app and it's ability to smooth scroll though hours and hours of video just sliding your finger across the screen.

I would say Google/Nest are taking a single frame every 5 seconds to create this footage.

I know I have explained above, but would be lovely if this could be done (let's go with a frame every 5 seconds) and store that as a separate file. To be able to quickly and smoothly scan through to see if there are any events you wish to find in the main quality footage.

One area for BIG Improvement from Reolink, and other NVR/Camera system makers
for improving and making it possible to fast scan through a whole days video:
(Google does this, and would love to see Reolink also)

My suggestion of a way to make this happen would be (wild guess)
Get your Camera/NVR to take 1 single snapshot every, (guessing) 30 seconds and save this to a separate file.

Then via a Reolink client, perhaps using a mouse scroll wheel or slider, smooth scroll through a whole 12 or 24 hour period in seconds by scanning through this file.

Let's do some maths:
Over a 24 hour period capturing a single frame every 30 seconds you would get
2880 frames
At a normal playback speed of 20 frames/sec that would just be 144 seconds or about 2.5 minutes of footage to store in this file each day.

Then you could simply fast scan thru this 2.5 mins of footage recorded daily and see the whole days events (at 1 frame every 30 seconds)

I just used one frame ever 30 seconds as an example. Given how little extra data storage it really is, it could easy be 15 seconds between each frame.

Just to add to this.
I have a Google Nest Hello doorbell along with my Reolink 4K NVR system and find them compliment each other very well.
Both do things the other does not.
I'd not want a Reolink Doorbell as I'd lose Google functions, and I'd not want a Google Camera system as I'd lose Reolink functions.
I find the alerts better in some ways, and thumbnails of what triggered them, and the ability to run your finger up and down the phones screen to smoothy move thru hours and hours of footage a dream.
It's easy to see something on the Google Nest Hello, take a note of the time, and then "go find it" on the Reolink Footage.

It's an area for BIG Improvement from Reolink, and other NVR/Camera system makers.

My suggestion of a way to make this happen would be (wild guess)
Get your Camera/NVR to take 1 single snapshot every, (guessing) 30 seconds and save this to a separate file.

Then via a Reolink client, perhaps using a mouse scroll wheel or slider, smooth scroll through a whole 12 or 24 hour period in seconds by scanning through this file.

Let's do some maths:
Over a 24 hour period capturing a single frame every 30 seconds you would get
2880 frames
At a normal playback speed of 20 frames/sec that would just be 144 seconds or about 2.5 minutes of footage to store in this file each day.

Then you could simply fast scan thru this 2.5 mins of footage recorded daily and see the whole days events (at 1 frame every 30 seconds)

I just used one frame ever 30 seconds as an example. Given how little data it really is, it could easy be 15 seconds.

Hi, and thanks for the reply.
Yes the message was, time and time again, "password incorrect" and they is a good mix of normal and special characters in my password
I'd entered this password into multiple other devices many times and they all worked fine.
But the Samsung tablet would not, despite me VERY carefully typing it in multiple times.

Thankfully I got over the problem this morning.
I have LastPass on my devices, and was able to get LastPass to autofill the password for me, and it worked!

And yes, I'm still baffled.
I know it sounds like I must have been typing the password in wrong every time, but no.
Unless there is a special symbol on the Samsung, which looks like the wrong one (if you know what I mean)

But honestly I'm still puzzled, as something is/was weird.

What this said. I'd like to please add a tiny request for a future update of the Android App.
On many of these types of screens, and even on the Reolink Client on other platforms, there is a little "closed eye" icon to the right of the Password Field, where you can click it, and it will show the password on-screen as you are typing it.
This is used if you at at home perhaps or in the office where you don;t want other people seeing what you are typing.

The Reolink client for Android does not have this option, so you can never select to see your password as you are typing, so you can't see any typing mistakes.

Could one of these little closed/open eye function icons be added to the Android Client when you are entering in your password?

Thank you

Thanks Cynthia for that link to the Beta.
Downloaded and Tried it, and WOW, what a major makeover!
I was expecting a little change here, and a little change there, but it looks like a totally different program, and very modern design in keeping with what you'd like to see for a consumer in 2020.
Congratulations to the Dev's for being brave and totally changing things.
Playback of even 1 channel is not smooth right now (the seconds on the clock show it's jumping in time)
But of course, it's a Beta, so totally accept this is naturally something that's being improved and worked upon before it's final fully release.
The scaling is great
As always, improvement can be made to the playing back of events, as this seems to be an area which is hard to get right as everyone wants to quickly see anything important that's happened without looking through lots of footage.

Again, thank you, and keep up the amazing work

I'd like to put in a request for a new Reolink product
Weather/rain hoods for Bullet and Dome Camera's

2 Sizes, one for Domes, the other for bullets.

Just a small piece of curved moulded plastic.
Cost a few cents to make, sell for perhaps $10 max.

You can get them from Hikvision and a 3rd party seller, but they are stupidly GIANT

No need to be so big!


3rd party one, still silly big:


Sure Reolink could make their own one which is a bit neater and smaller to protect camera's from direct rainfall.
It's just a simple piece of curved plastic after all.
(Oh and the underside needs to be a matt black to avoid reflections)

^ Ahhh, that's great.
I hope to see lots of great exciting other changes to the new client.
Have they given any rough idea when we might see it?
Weeks/Months ?

I've only been using the client for about a week now, but gotten a lot more used to it.

If I was to pick ONE single thing I'd like to see improved it would be the ability to fast scan recorded footage.
The whole playback section seems like an area that is ripe for improvement.

Honestly, the best I've ever seen for fast/smooth scrubbing is on my Google Hello doorbell.
Just amazing on the phone, often used that to see some event, then once i know the time go to the reolink app and find it.

I know this sounds stupid, and I've tried about 10 times now, and I can't think what to do, so thought I'd ask here in case it's a known problem.

Password was set on my Reolink NVR

I've installed the Reolink Windows Client on 2 PC's and the Android App on 2 phones all using the same:
Username = admin
Password = my passoword I'm not typing here!!!!

And it works fine.
However, on my Samsung Tablet (Tab A) it keeps saying incorrect password.

I've uninstalled and re-installed the app
I've cleared the Cache of the app and deleted all the settings/user data of the app.
But no difference.

Anyone have an idea?
I've entered the password so many times now and always says it's wrong.

I'm puzzled.
I see, at the top of this thread the 1st request was to be able to scale the window like any other windows client and not just have the selection of a few fixed sizes.
And a couple of posts later saying how great it is that it's been fixed, and you can now scale it.

As far as I know I have the latest windows Client. and I can't scale it, and just have the fixed size selection only.
My client version is: v7.2.2.33

Is there something I'm not doing right or some option I need to tick?

When running the Reolink Client in Windows It opens up full screen.
I then use the small icon in the upper right corner, to select a window size for the client to change to:



And this works great.
But when you close the app and re-run it. It does not remember this, and jumps to full size again.

Could a tiny change be made to the Windows Client, so it remembers the state and re-opens back in the size you last used it.
Many windows apps/windows remember their window size. It would be nice if the Reolink could also.

Thank you.
It's little things like this, that make the actual real life experience of using an app/product so much better.
Seeing little thumbnail images of a tiny screenshot of the item that caused the trigger.
Car, person, cat! means you can see instantly if you need to view the footage or not.

Again thank you.

I can already get around this. Not perfectly, but it would be great if it was built in.

Within the Reolink Client App, bot both the Desktop amd Mobile versions.
Can there be a CAST function added, so you can cast the security footage onto any chromecast enabled screen in your home?


Also if possible making it compatible for viewing on a Google Nest Hub device would be nice.:)

A week or so ago, I was using a couple of Reolink 5mp camera's with just SD cards installed.
I did not have a NVR.

It was lovely to see, in the Reolink app on my Android phone, the small thumbnail icons for playing back the alerts, had tiny images showing you what caused the alert. A car, A person, or something.

Now having upgraded to a full system with NVR and the 4K Camera's you do not get these small thumbnail images anymore. Just a black tile with a white shape. So you need to actually play the alert footage to see it.

Can this feature be added please, as it seems I've got a better system, but I lost this feature in the process.

In Summary. Actual thumbnail images for the alert playback icons.