Why do you need my Email Password

[Our house_354385982968060]

Why do you need the password to my email account to send snapshots of camera shots? Nobody else needs to log into my email account to leave pictures. Eveidently you actually try to login in to the account too. I keep getting warnings from my email saying somebody is trying to hack in that has my password.

[Reolink Fiona]

@our-house_354385982968060 Hi there, we will never use your email to login in. We just use it for receiving the email.

If your email is G-mail, you can try to generate an APP password as the email password. Hope this article can help.

[Our house_354385982968060]

@reolink-fiona I stil don't understand why you need the password to my Email account. My RING doorbell doesn't require me to do this. They send emails without the password. As a matter of fact everybody in the world sends me emails without the password to my email account. What do you do with this information? What do you use it for? I also don't understand why your cameras broadcast from the IP address to the internet. I have questions about why you need so much information for MY camera. I paid for it. It's mine now. Not yours.

[Our house_354385982968060]

@reolink-fiona I also got message twice from Google telling me that a third party was trying to log in my account with the password. Wy would you need the password if you didn't plan on using it or selling it?

[Crimp On_62210811129]

I have no Ring doorbell, but I have an idea what may be going on. The standard method for sending messages is the Simple Mail Transport Protocol (SMTP), which was created in 1981. The sending device must connect to an email system and provide a user name and password to verify that it is allowed access. It then provides the email address that it wants to send a message to. All the people sending us fascinating messages about Viagra and Nigerian princes either (a) follow this process, or (b) operate their own SMTP server which gives them special capabilities.

I created another GMail account, something like (Reolink will not let me include a link here, even if it doesn't have an @ sign) and put that into the Reolink setup as the email sender, along with the password to that account. This has the added benefit of making it easy to recognize and sort messages from Reolink cameras because they are the only messages that come from this email sender. So, Reolink never gets the password to MY PERSONAL account. The camera has the email address to this account that never receives messages and only sends messages to me.

I agree that it would have been convenient if Reolink had created their own SMTP service that could process several million messages per day from their cameras, which is what I assume Ring has done. The two 'downsides' to that approach are (a) if the vendor's special message service is interrupted, then email alerts to every customer are interrupted, and (b) this message service now knows every time any camera sends an alert. In the 'Ring-verse', where they want to share alerts with the police (and so on....) this is cool.

[Reolink Fiona]

@crimp-on_62210811129 Thank you for the professional explanation!

@Our-house_354385982968060 We never use or sell your account. We will respect the privacy of our customers. We haven't met such a situation before. Do you leave your account on other platforms? You can also provide us with your email settings(you need to wipe out the email information) screenshot to us. When do you receive the warning from the G-mail, during you use the email alert? How often does it happen? We will help to check.

[user_763449755173091_763449755173091]

@reolink-fiona

2 years later and needing a password still is present. I have an internal email server, an open mail relay for internal devices. An empty password doesn't work, and my mail server disallows email over smtp ...
Any method of not having to fill in an email password, again, 2 years later ?

Grtz Rob

[joseph_1979]

@user_763449755173091_763449755173091 How many have personal email servers? Supplier aim at provided to solution for most of its customers and not for a few.

[brodie]

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