Reolinkers' Week Is Coming Soon: Product Roadmap, Giveaway & More

[Reolink Fiona]

Two months ago, our new Community was established. Thank you for the support from all of you here in this beginning.
 
We celebrate this start powered by you, and for you. From January 17th to 23rd, we will share our product&software roadmap in 2022 on Reolinkers’ week.

Bookmark this page and participate when the week comes. We can’t wait to celebrate it with you!


Have not joined our community yet? Click the link below to register and join us now!
https://my.reolink.com/login/?redirect=https%3A%2F%2Fcommunity.reolink.com%2F

[Keith_144749355335918]

@reolink-fiona sucks.

It doesn't matter if it's on WiFi or 5G or 3G it connects when it wants to. Now my wireless Amcrest connects 100% of the time. There both on the same WiFi network so there is no other excuse other than that Reolink sucks... never will purchase this brand again...

[Reolink Fiona]

@keith_144749355335918
Hi Keith, sorry for the inconvenience caused.

(1) Can you tell me what's your camera model?

(2) You can check if the router port or firewall blocks the camera's internet connection. Find more information in this article, https://support.reolink.com/hc/en-us/articles/360039401593-Login-Failed-when-remotely-Accessing-Reolink-IP-Cameras.

(3) Upgrade your camera to the latest firmware. You can find the latest firmware on our download center.

[jessica77nc_491281011347642]

I have an RLN8-410 NVR that reboots all the time. I contacted support with no luck, which makes me wonder if they know what they are doing. They blamed my A/C unit for causing the issues, it's winter, no A/C running now and it still reboots often. Reolink does nothing to help you and expect you to buy more stuff when the stuff you 1st got doesn't work! They sent one 510 camera that didn't work either(out of 6, there is one I still didn't test since I never installed it), they did nothing to resolve the issue.

Reolink needs to do MUCH better in products and customer service!

[jessica77nc_491281011347642]

@jessica77nc_491281011347642

Please give away to me an RLN8-410 and an RCL-510A and RCL-410 as replacements for the ones I have that don't work, as you should have done over the summer.

Thanks

[Reolink Fiona]

@jessica77nc_491281011347642
Hi Jessica, sorry for the inconvenience caused. Could you please tell me your ticket number? I will help you to contact the support team for this specific case.