⚠️Warning of 💩firmware upgrade of the RLC410W⚠️

[Birdyhouse_478197318279416]

Hi everybody, it looks like there is a big problem with the firmware management
of the company Reolink! I bought a new RLC-410W. I did a firmware upgrade right before commissioning.
And what do I have to find out? The "new" firmware that was offered to me for download downgraded the
camera. Before flashing I took a screenshot in the web browser. It can be seen clearly here.



After the "upgrade" the build no. is a smaller one as well as the firmware version number ?!
And that is probably also the reason why the night vision does not work. And that with a new camera.
I am not at all happy with Reolink! Please check what you are offering for download, the firmware
RLC_410W_v300136 crashes all RLC-410Ws!

Why don't you publish the current firmware that is preinstalled on the cameras

This: v3.0.0.389_21062202 / build 21062202 and NOT: as v3.0.0.136_20121102 / build 20121102

regards
Birdy

[Reolink Lorenz]

@birdyhouse_478197318279416 Hello Birdy, we are sorry for the inconvenience caused. We have been testing some of the latest firmware for RLC-410W cameras now and we have not updated the latest ones on our site yet.

You may contact our support team and ask them to send you the latest firmware. Our team will get back to you asap.
https://support.reolink.com/hc/en-us/requests/new

[cacocoash_482723880894662]

@reolink-lorenz I "updated" the firmware. It took the version down and I get a lot of timeouts which I haven't before. It also doesn't have continuous recording. Any way I can get back the original firmware .389, so I don't have to return the unit to Amazon?

[christopher92_487742724366485]

I need the newest Firmware too… pls contact me

[denwou]

Hi,

I have the exact same problem ! Why they don't publish the right firmware on their website ? How many customer will experience this issue before they do something ? It's a shame...

If you get the firmware from the support please contact me.

Thank you

[Reolink Lorenz]

@denwou Hello there, thank you for the feedback. We are planning to release newer firmware on the download center within a month.

To get the latest firmware now, you may submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you asap.

[panin mikhail_282390252302520]

I also have an issue after upgrade.
Camer can't find any wi-fi networks. Only cable connection.

[Reolink Lorenz]

@panin-mikhail_282390252302520 Hello there, thank you for the feedback. It is best to contact our team so they can help you out asap,  https://support.reolink.com/hc/en-us/requests/new

[g molema_494680420835564]

I'm also waiting for a new update of RLC410W IPC_51316M. It seems very vulnerable... Can you help us out?

[Reolink Lorenz]

@g-molema_494680420835564 Hello there, thank you for reaching out. The latest firmware is available on our download center, https://reolink.com/download-center/

If you want to get the latest firmware directly, submit a request here, https://support.reolink.com/hc/en-us/requests/new. Our team will get back to you soon.

[enlightened spirit_498291241517229]

It is a lie that "the latest firmware is available on our download center,"

For Reolink RLC-410W there is still only:
Firmware Version
V3.0.0.136
Updated
Mar. 15, 2021

I have got exact same problem. I also updated camera firmware from v389 to v136. Infrared broken, network wi-fi broken, many timeouts.

Please release firmware v.3.0.0..389_21062202 !!!!

Regards

[Crimp On_62210811129]

There is another entry on the download page for RLC-510WA/410W that has an update from Jan 19, 2022.
Which update applies to a specific camera appears to depend on the specific hardware part number of the camera.

[enlightened spirit_498291241517229]

@crimp-on_62210811129 RLC-410w is exact "IPC_51316M". Do you have a link for v389 firmware for IPC_51316M?

firmware:
v3.1.0.764
RLC-510WA/410W
Jan. 20, 2022
IPC_523128M5MP

is NOT accepted by IPC_51316M device.

[Reolink Fiona]

@enlightened-spirit_498291241517229
Hi, if your RLC-410W with hardware version IPC_51316M and the previous firmware version is v3.0.0389, you can roll back to the following firmware v3.0.0389. If your previous firmware version is not v3.0.0389, please contact our support team for other firmware. Submit a request – Reolink Support

Please check your hardware & firmware version carefully. You can download it at this link.
https://drive.google.com/file/d/1Ed6EOOnWPG31IHnIB3xTvEEU6rtl9X1S/view?usp=sharing