Rollback Firmware??

[annonstorage_477789319393535]

Hi, does anyone know if its possible to rollback to a previous firmware version? If so, how?

I have a RLC-810A that i updated to the latest version (v3.0.0.494) and wish to rollback to the previous version to see if the issue i'm having with night-vision MD was present then.

[Reolink Fiona]

@annonstorage_477789319393535
You can try to find the previous version on our download center.
https://reolink.com/download-center/

Then you can select the previous version firmware and upgrade the camera. It is the same as you upgrade the latest firmware.

[mjames9999_499344251433196]

@reolink-fiona I'm confused. When I go to the download page and look up my Reolink 823-A PTZ, I can only download the current version, not the past versions?

I'm having trouble with the latest version working with Blu Iris Software. Never staying locked on. When I use the PC app or Android app it disconnects the stream to Blue Iris. And even when Im not using the PC and Android app, it never stays locked, so I want to roll back the software to see if that helps

[Reolink Fiona]

@mjames9999_499344251433196
You can try to enable the network ports on the Client. In the new firmware, the ports are default closed. Network Settings->Advanced->Port settings

If it can't work well even after you enable the ports, you can contact our support team for the previous firmware. The previous firmware of RLC-823A is not available in the download center. Submit a request – Reolink Support

[mssalehi88_349557188006071]

@reolink-fiona
you are have very bad supporting.
I have C1 pro and update its firmware but now I wanna rollback to previous version , but I cant find it in your site , and this model not in the firmware category.

[big_ted]

@mssalehi88_349557188006071
Try emailing reolink support.
I have had them email out firmware

[Ejamonkey_488533542506691]

@reolink-fiona What you just recommended fixed all my problems I was having... I can't say thank you enough!

[GCS_468590788964530]

I am having problems that my reolink RLC-811a does not zoom in our out. New unit I bought a year ago and everything seems to work I even updated and used directly with router and power cord with no positive results what can be done to fix the issue?

[Reolink Fiona]

Hi, @gcs_468590788964530 Please kindly report this issue to our support team via this link: https://support.reolink.com/hc/en-us/requests/new?

Our support team will help you solve it soon. Thanks.

[Weatherman_624632364015684]

@reolink-fiona

Hi, I urgently need the previous firmware version for my NVR. The latest version v3.2.0.218_23020151 has a problem and I need the Dec 12th version please