Unable to download timelapse on RLC-822A

[javi azuaga+reolink_474658219917517]

I've been recording a summer timelapse on my rooftop mounted RLC-822A since last May. September is here and the timelapse is finally complete, but when I access the camera through the Android app version 4.31.0.4 to download the 1:42 length and 1.25GB file, the caching process always gets stuck at 63%.

I've tried closing the app, I've tried rebooting the phone and I've tried also powering off then on again the camera, but the result is always the same: stuck at 63%

Some partial videos get downloaded to the temporary cache folder in Android/data/com.mcu.reolink/cache/time_lapse_video path, but it's impossible to finish the download.

[Reolink Fiona]

@javi-azuaga-reolink_474658219917517 Can you try to download the timelapse on the PC Client? You can upgrade the PC Client v8.8.1 in our download center, Download Center – Reolink.

[javi azuaga+reolink_474658219917517]

@reolink-fiona Unfortunately I don't have access to any Windows or Mac computers.

Since your suggestion is trying a different client to download the files, should I understand there's a bug or limitation in the Android app that is preventing the download?

[Reolink Fiona]

@javi-azuaga-reolink_474658219917517 When the timelapse is too large, in the APP, there may exist some cache issue because of the processor. You can also try the APP V4.32.

You can download the APP here, https://bit.ly/3wTsmCj.

[javi azuaga+reolink_474658219917517]

@reolink-fiona Hi Fiona, any update on this? Thanks

[Reolink Fiona]

@javi-azuaga-reolink_474658219917517 If the problem is still not solved, you can try to contact our support team and our tech will check more for this. You can send the screenshot video of the download error and the mobile info when submitting the request. Submit the quest here, Submit a request – Reolink Support.

[javi azuaga+reolink_474658219917517]

Hi, I haven't had any update from the CS team yet with regards to this issue and the timelapse keeps getting stuck when I try to download it to the phone.

[joseph_1979]

@javi-azuaga-reolink_474658219917517 Have you tried to download it through the Windows client?