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    RLC-823A quit tracking and no PTZ after update

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    • j_kimbro_164018064425172
      j_kimbro last edited by

      RLC-823A quit tracking and no PTZ after update. Any ideas or just send it back?
      Tried on IOS, Windows client and the NVR,, no go. Used to work fine. Now, at night, the light comes on when you walk in front of it but no movement,, (follow), and no PTZ at all. Tried power cycling it.

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        • Reolink Fiona
          Reolink Fiona @j_kimbro last edited by

          @j_kimbro_164018064425172 Hi there, can you try to disable and then enable the auto-tracking button and try again? If it can't work, you can try to hard reset your camera.

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          • odoylemark_579760024625282
            odoylemark @j_kimbro last edited by

            @j_kimbro_164018064425172

            Any luck? Same problem they need to pull that firmware ASAP i have to have PTZ working by monday or im screwed.

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            • odoylemark_579760024625282
              odoylemark @j_kimbro last edited by

              @j_kimbro_164018064425172

              https://drive.google.com/drive/folders/185B4kNs12QAcRP6iugxpUjwkTbLjr7xy?usp=sharing

              Will solve your problem new firmware that gets it working.

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            • user_604802700394545_604802700394545
              user_604802700394545 last edited by

              Same problem here.
              Camera reset and disabling auto-tracking hasn´t fixed the problem.
              Any suggestions on how to fix it?

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                • Reolink Fiona
                  Reolink Fiona @user_604802700394545 last edited by

                  @user_604802700394545_604802700394545 May I know your firmware version? You can try to install the firmware on our download center, Download Center – Reolink.

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                  • odoylemark_579760024625282
                    odoylemark @Reolink Fiona last edited by

                    @reolink-fiona

                    Also same problem after installing this evening. installed the newest firmware as of this evening.

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