E1 Pro only make noise like a submarine

[user_619607405752347_619607405752347]

Hello,
E1 Pro installation question:
After reset, the camera starts and only produces a constantly repeating tone, similar to a sonar heard on a submarine.
No access possible.
Can someone please give me a tip?

[Reolink Fiona]

@user_619607405752347_619607405752347 Can you try to reset the camera again? If the sound still exists, please tale a video about the issue and send it to our support team. Please provide your video here, Submit a request – Reolink Support.

[joseph_1979]

@user_619607405752347_619607405752347 Try to switch the camera off for 20s and on again. It seems to be a new installation. See if this helps you in the installation: https://www.google.com/search?q=installing+e1+pro+reolink&rlz=1C1CHBF_enMT853MT853&oq=installing+E1+pro&aqs=chrome.1.69i57j33i160.10492j0j15&gs_lcrp=EgZjaHJvbWUqBwgBECEYoAEyBggAEEUYOTIHCAEQIRigAdIBCjEwNDkyajBqMTWoAgCwAgA&sourceid=chrome&ie=UTF-8#kpvalbx=_2GZOY5-YGpj8sAfilLCIAw_26

[Osman Maqsood_321326576746739]

Hi,

@user_619607405752347_619607405752347 Did you ever resolve this problem? I reset both of my E1 Pro cameras to change the wifi details and now neither is accessible and they’re both making a constantly repeating beeping noise.

Steps I’ve taken:

• Disconnecting the power cable for 60 seconds
• Pressing the reset button for longer than 10 seconds
• Following the Reolink reset instructions

I can’t find any information in Reolink documentation about this state that cameras are stuck in.

Thanks

[joseph_1979]

@osman-maqsood_321326576746739 After reset you need to start with the installation again.

[EduRam_186899155153142]

I have the same problem.
Does anyone knows what to do!

[Chopstix]

@eduram_186899155153142 as previous suggestions, attempt to reset the camera once again. If that does not resolve the issue, record a video of the behavior and submit to to Reolink Support https://support.reolink.com/requests/

[Banosh_814601082261651]

Same issues with my E1 Outdoor SE PoE camera. If you open app and there is no sounds everything seems to be ok, but if just any sound appear this strange electrical/sonar echo noise comes up. Was resetting camera couple of times and power off/on but nothing helped.