E1 Pro only make noise like a submarine

[user_619607405752347_619607405752347]

Hello,
E1 Pro installation question:
After reset, the camera starts and only produces a constantly repeating tone, similar to a sonar heard on a submarine.
No access possible.
Can someone please give me a tip?

[Reolink Fiona]

@user_619607405752347_619607405752347 Can you try to reset the camera again? If the sound still exists, please tale a video about the issue and send it to our support team. Please provide your video here, Submit a request – Reolink Support.

[joseph_1979]

@user_619607405752347_619607405752347 Try to switch the camera off for 20s and on again. It seems to be a new installation. See if this helps you in the installation: https://www.google.com/search?q=installing+e1+pro+reolink&rlz=1C1CHBF_enMT853MT853&oq=installing+E1+pro&aqs=chrome.1.69i57j33i160.10492j0j15&gs_lcrp=EgZjaHJvbWUqBwgBECEYoAEyBggAEEUYOTIHCAEQIRigAdIBCjEwNDkyajBqMTWoAgCwAgA&sourceid=chrome&ie=UTF-8#kpvalbx=_2GZOY5-YGpj8sAfilLCIAw_26

[Osman Maqsood_321326576746739]

Hi,

@user_619607405752347_619607405752347 Did you ever resolve this problem? I reset both of my E1 Pro cameras to change the wifi details and now neither is accessible and they’re both making a constantly repeating beeping noise.

Steps I’ve taken:

• Disconnecting the power cable for 60 seconds
• Pressing the reset button for longer than 10 seconds
• Following the Reolink reset instructions

I can’t find any information in Reolink documentation about this state that cameras are stuck in.

Thanks

[joseph_1979]

@osman-maqsood_321326576746739 After reset you need to start with the installation again.

[EduRam_186899155153142]

I have the same problem.
Does anyone knows what to do!

[Chopstix]

@eduram_186899155153142 as previous suggestions, attempt to reset the camera once again. If that does not resolve the issue, record a video of the behavior and submit to to Reolink Support https://support.reolink.com/requests/