RLN36 NVR is only recording wide view of Trackmix camera

[colovin_541922116624611]

Firmware V 3.0.0.205_22091310 Unlike my 2 Duo cameras the Trackmix is only taking up 1 channel with a PIP for the other channel. It is only recording the wide view. In the app, Mac version 8.8.1 it shows both views. I'm not recording in the app, that's why I have the NVR. In the playback mode it first comes up with a single picture when the Trackmix is selected. If I click around a bit it will come up with a dual screen showing the wide mode in both screens but only 1 timeline with content. What do I need to do to get his working right?

[Reolink Fiona]

@colovin_541922116624611
Can you try to click here to change the PIP view to view both lenses? You can also check if you set them to record continuously.


Have you connected another camera on the same channel before? Do you mind deleting the camera from the NVR, formatting the HDD and then connect the camera to a new channel to see if it can work?

[colovin_541922116624611]

@reolink-fiona I do not get the screen you have pictured. When I highlight the spotlight icon and click on it, it only turns the spotlight on and off, it does not bring up the PIP dialog you show. Clicking anywhere does not bring up that dialog. I have the PIP in the lower right hand corner which I can get a + to show up when I hover the curser over the box and switch views.

What I want is the view that is on app. Wide on one channel, Telephoto on the other. I want to be able to just glance at my monitor not have to click all over the place to change between the views. That's why I got the RLN36 so I'd have plenty of channels for what I wanted to do.

Also my telephoto view is only marginally closer than the wide view. I've switch to the telephoto view and zoomed in more but that doesn't seem to hold. Is there a way to have a closer view?

I deleted the camera off the NVR and switched to another channel. Nothing has changed. I'd rather not reformat and lose 9 months of footage. In playback mode, when I go to before I mounted the camera, when it was setup on my desk, both channels were recording. I asked tech support why I wasn't seeing both channels. Both the app and NVR were telling me that I had the latest firmware for both the NVR & camera. Tech support told me I didn't and gave me a link to the latest NVR firmware. It hasn't been recording both channels since I updated the firmware. With no change after the firmware update, tech support said there was a new firmware in the works that will split the cameras like the app. If so, when will that be out? At that point in time I did not know both channels were not being recorded.

I suspect that it is the NVR firmware that is screwing up the operation of this camera. I assume I have the latest firmware on the Trackmix, the app and NVR says it's the latest. Trackmix doesn't show up in the firmware download center. Is the lack of a dual view, only PIP, the same with all the NVRs or is it only the RLN36? I expected the Trackmix to operate the same as the DuoPOE and DuoWiFi cameras that I have. 2 lens, 2 screens. The same way it works on the app, a separate wide view, closeup view. Why would anyone think that having to interact with the screen to change camera views is a good idea?

Trackmix firmware V is 3.0.0.1123_22071300. Is this the latest?

[Reolink Fiona]

@colovin_541922116624611 Now there is a new firmware. Can you try to download it here? Download Center – Reolink