Synology Surveillance Stations doesn't connect to Reolink E1 Outdoor

[FuchsVonAnzing_644892326830135]

I got a Synology DS918 with DSM 7.1.1-42962 Update 3 and Surveillance Station 9.0.2-10061 with Device Pack 6.0.3-4471.
An existing WansView (ONVIF) Camera is working just fine.
But trying to add a new Reolink E1 Outdoor, is not possible. Trying to Authenticate fails.
Cam can be accessed with iOS App, Browser, Windows App w/o any problem.
I tried:

• With Realink and Camera Model
• With ONVIF using port 8000 (activated in Camera)
• Several different users with long and short passwords.
• moved cam to Wlan of the Fritz!Box where Synology is connected so they are in the same network.
• Same IP Adress works in Browser using https
• Tried Surveillance Center in Browser and with Windows App.
• Turned uPnP off and on in Router and E1.

Clicking on Authenticate always states that Camera is not connected.



Any ideas highly appreciated.
Regards ... Franz

[joseph_1979]

@fuchsvonanzing_644892326830135 Use a browser to connect to your E1 Outdoor camera (http://E1_Outdoor_IP_Address) then go to Device Settings (upper right corner), then Network settings, then Advanced, then Setup (from Port Settings). then enable RTSP, then enable ONVIF and Save. Now the camera will be detected by the IP Camera app from Surveillance Station as [ONVIF] Brand and E1 Outdoor as model.

[FuchsVonAnzing_644892326830135]

@joseph-chircop_497308027822318
i’m very well aware of that suggestion. See 2nd bullet above.
didn’t help.

[joseph_1979]

@fuchsvonanzing_644892326830135 See if this video will be of any help. https://support.reolink.com/hc/en-us/articles/360004124293-How-to-Add-Reolink-Cameras-to-Synology-Surveillance-Station

[FuchsVonAnzing_644892326830135]

@joseph-chircop_497308027822318
as I said, ONVIF is enabled.
i also tried the RTSP URL. Still no connection.

[FuchsVonAnzing_644892326830135]

@joseph-chircop_497308027822318
is there some kind of firewall in Reolink cameras?
At this time I cannot login using safari, as I’m getting:
Operation failed due to unknown reason.
Same iPad using chrome still works.

[FuchsVonAnzing_644892326830135]

@fuchsvonanzing_644892326830135
/var/log/surveillance/surveillance.log shows:
[32332][cam-api][notice] cameracap.cpp:256:GetNormalCamCap(): Failed to load cam [0]
ssdevice.log shows:
[32496][32497][device-api][notice] onvifservicedevice.cpp:25:GetCapabilities(): Send <GetCapabilities> SOAP xml failed. [2]

Above was an ONVIF attempt. 
trying as Reolink E1 Outdoor, ssdevice.log shows:
Dec 31 09:36:50 [4102][4103][device-api][notice] camapi-reolink-v1.cpp:1545:Login(): Failed to SendHttpJsonPost(6):
jsonRet
null
Dec 31 09:36:50 [4102][4103][device-api][notice] camapi-reolink-v1.cpp:1462:TestConn(): Failed to Login.
Dec 31 09:37:33 [4338][4339][device-api][notice] camapi-reolink-v1.cpp:1545:Login(): Failed to SendHttpJsonPost(6):
jsonRet
null
Dec 31 09:37:33 [4338][4339][device-api][notice] camapi-reolink-v1.cpp:1462:TestConn(): Failed to Login.

[ic24338868_704445506318702]

@joseph_1979 thank you, had the same annoying problem - 5 hours of messing about and followed your suggestion - it works , cheers

[joseph_1979]

@ic24338868_704445506318702 You're welcome.

[FuchsVonAnzing_644892326830135]

Surveillance Center Device Pack 6.0.3, which support Reolink E1 Ourdoor, was withdrawn.
No ETA for a new one. 

[user_647326151905371_647326151905371]

@fuchsvonanzing_644892326830135 Ok I was wondering why I couldn't find the E1 Outdoor.... Have three of them, so support would be nice.

[user_647326151905371_647326151905371]

@user_647326151905371_647326151905371 Using this settings, the cam works (not al options)

[Reolink Fiona]

Hi, there. May l know if have you enabled the HTTP and HTTPS ports? If you did that and it still can not work, please restore it to factory settings, and enter the web to turn on other ports.

[FuchsVonAnzing_644892326830135]

@reolink-fiona
The reworked Device pack didn’t help.
Pinhole reset didn’t work.
Synology Support suggested to try a Lan Connection and that worked just fine - even discovered the camera automatically.

Finally used nmap to find out, that NVIF port 8000 was open when LAN connected:
nmap 192.168.178.42
Starting Nmap 7.93 at 2023-01-26 13:06 CET
Nmap scan report for ReolinkE1.fritz.box (192.168.178.42)
Host is up (0.0065s latency).
Not shown: 991 closed tcp ports (conn-refused)
PORT    STATE SERVICE
21/tcp   open  ftp
80/tcp   open  http
443/tcp  open  https
554/tcp  open  rtsp
1935/tcp open  rtmp
6001/tcp open  X11:1
8000/tcp open  http-alt
8888/tcp open  sun-answerbook
9000/tcp open  cslistener

Nmap done: 1 IP address (1 host up) scanned in 0.16 seconds

But it isn‘t open when WLAN connected:
nmap 192.168.178.26
Starting Nmap 7.93 at 2023-01-26 12:56 CET
Nmap scan report for ReolinkE1.fritz.box (192.168.178.26)
Host is up (0.00026s latency).
Not shown: 983 closed tcp ports (conn-refused)
PORT    STATE SERVICE
25/tcp   open  smtp
80/tcp   open  http
139/tcp   open  netbios-ssn
443/tcp   open  https
445/tcp   open  microsoft-ds
465/tcp   open  smtps
548/tcp   open  afp
554/tcp   open  rtsp
587/tcp   open  submission
993/tcp   open  imaps
995/tcp   open  pop3s
3261/tcp  open  winshadow
3689/tcp  open  rendezvous
5357/tcp  open  wsdapi
5566/tcp  open  westec-connect
8500/tcp  open  fmtp
50002/tcp open  iiimsf

Nmap done: 1 IP address (1 host up) scanned in 0.12 seconds

nmap -p8000 192.168.178.26
Starting Nmap 7.93 at 2023-01-26 12:58 CET
Nmap scan report for ReolinkE1.fritz.box (192.168.178.26)
Host is up (0.00029s latency).

PORT    STATE  SERVICE
8000/tcp closed http-alt

Nmap done: 1 IP address (1 host up) scanned in 0.07 seconds

Why?
regards …Franz

[FuchsVonAnzing_644892326830135]

Problem is solved.
.26 was tied to the wrong device within Synology. (leftover from dual lan connection)
Changed the IP and the Reolink configured nicely.
not just with ONVIF but also with correct Brand and Model.
thanks for all the help.
I’m glad I can keep the camera.
regards Franz