Doorbell owner Notification/cloud questions

Lars

I have received the doorbell yesterday and it's a nice device, I like it. However I have a few issues getting notifications. When someone rings the bell, the chime runs. But to me the idea of a video doorbell is being able to answer it on the phone when I'm not ar home.

However I have the PoE doorbell, connected to the 16 channel 4k NVR on the latest firmware. And I haven't been able to get at least notifications for when someone presses the button. I have enabled the visitor notifications in the app but these are not doing anything.

Also I feel like a notification is easy to miss. From a doorbell I expect to be "called" as if I'm having a video call.

Lastly, I'm unable to add the video doorbell to the Reolink cloud because I have connected it to the NVR. This kinda sucks because it seems like the cloud adds functionality? I have no way of knowing this because I don't have the right separate PoE injector or a transformator available currently.

Pleijers

I have now also a doorbell Poe installed on a Reolink NVR. I can confirm the issues.
The doorbell is currently just a camera for the NVR, no additional options or features. If someone rings I only get sound of the doorbell, but no push notifications as you would expect.
Currently a big disappointment on the software side.
It would also be great, if a doorbell has it’s own options and not share the push notifications like a general camera in the NVR. I don’t want a push notification when somebody just walks by or is in the backyard. I want it when somebody actually rings the doorbell.
Please fix this asap! Currently a Reolink POE doorbell is just a doorbell and a camera.

posta

I finally got the answer from Reolink support.

The Reolink NVR is NOT COMPATIBLE with ALL Reolink NVRs, despite what they claim on their website.

The Doorbell can work as camera and record the video on ALL Reolink NVRs, but the Doorbell functionalities are limited to the newest Reolink NVRs.

I have RLN8-410-E H3MB16 and the Doorbell is only compatible with H3MB18/N2MB01/N3MB01/N5MB01/N6MB01/N7MB01.

Support told me that to make it work I need an additional POE switch/injector. But it is not fair. This was never highlighted anywhere and it is adding additional costs.

Reolink, sorry, but you really messed up this time, and I'm not happy about this.

Olive

hello,

received today, i try and the doorbell just ring, nothing happened on the phone...any notification....really Reolink???

its not a doorbell, its just a camera! with 20fps!

i have a nvr N3MB01 but the doorbell isnt act as what it is made for : a video doorbell...

Should i unplug from Nvr and connect it to poe swich and then it will be a real doorbell? i mean a doorbell who open video on my phone when a visitor push the button?

so disappointed by this doorbell, its not professionnal, any doc before sell the product...2 month to ship the product...really bad work Reolink...

KS

If I had one suggestion for the doorbell; would to add or change the notification sound when someone rings the the bell specifically.
My notifications are getting lost from other reolink cameras detecting the person before they get the opportunity to ring the bell.

That was the one good thing about having a reolink camera system with a Ring doorbell. Having a separate app to answer when people push the button, and the different notification sound for different events.

joe

I received my doorbell camera yesterday and I am mostly happy with it except for the behavior of push notifications. I get notifications on my iPhone when the camera detects a person and when the button is pressed, however I only want to get notified when the button is pressed and not for every motion event. I still want to record motion events so disabling that feature is not an option. Seems like this should be a pretty straightforward change to the iPhone app.

Edit: After poking around in the configuration some more, I found how to do what I wanted. In "push notifications"/"schedule" the type of event that is pushed can be selected: "motion", "person", or "visitor" (which happens when someone presses the doorbell). Recording of events is configured separately. I am recording "person" and "visitor" events, but only pushing "visitor" events.

dgordon42

I have an RLN8-410 with Hardware number N2MB02. Is this compatible with the Doorbell?

timmah

I have the same issue as others where the doorbell press is not sending notifications to the android app. I have the RLN36 NVR running v3.0.0.211_22102136 firmware and a Unifi POE switch connected to my cameras and the doorbell. I have it configured to send push notifications on press enabled for all times. Not sure what else I can do to get it working.

Alina

We have the same issues as others - our PoE Doorbell is just a camera and a doorbell with no extra functionality.
It is running on RLN8-410 hardware number N7MB01.
Is it compatible with our NVR? And if yes what can we do to get extra functionality?

islagiat

Massive disappointment with the new PoE doorbell I just received.

After watching an countless Youtube shills promoting the doorbell (and waiting nearly a year more before it became available), not one of them mentioned this is NOT a proper video doorbell. This device is nothing more than a camera with a button to trigger an indoor chime.

It's possible to setup phone notifications via email or the app but these are wholly insufficient. They are delayed too much to be useful. A custom sound helps on the phone but these are missed when on silent. Even in the best circumstances when you are immediately aware of the notifications, you have to fumble with the phone to get a live view & converse with the visitor. By this time, most visitors are gone.

user_692258092847314

Same issues here, just received my wifi doorbell 2 days ago.

I can't believe it doesn't call you when someone presses the button. a push notification really isn't enough.

I work from home and am missing deliveries. I really wish I had known that this key feature was missing

user_706258330919108

Also received the doorbell a couple of days ago and installed it (PoE via my NVR), but it's just a camera now.
I have RLN16-410 (H3MB02) and after searching I came across this topic.
Will there be a firmware update in the future for this device so I can get notified when someone is pressing the doorbell?

portaljw

After not getting smart calls to phone I dream this product as complete waste of time and money. I will re install ring device. Shame on you reolink- I have paid a lot for something that cannot be used. And reviews does not capture this issue. Fake stuff. Shane shame shame

user_788294888542437

After reading up about the best poe doorbell camera I purchased the reolink and as everyone states above. I'm hugely disappointed. I think reolink thinks a video doorbell is literally just camera with a button on it.

I had an old August camera for about 5 years and I'm now really disappointed that I removed the cabling To go poe, sure the reolink video quality is much better but as far as smart video doorbell features there is nothing. Hopefully I can use home assistant to get myself some actionable notifications at a minimum and I won't hold my breath for proper video calling features any time soon.

Wish I found this thread earlier as my experience has been very underwhelming.

TechTom66

I had the same issue with the video doorbell poe connected to a RLNB-410 on the latest fw and the video doorbell poe will not send notifications when the call button is pressed to the Reolink app.

I'll try using a poe injector and see if it works.

Anlau

I just received this poe doorbell from Amazon and it already disappointed. I having the same problem like most people here, it just act like a regular doorbell. Luckily I haven't drilling any holes in the wall and wasting time running wire to my front door yet. I will give another try today before it going back to Amazon. Also, the doorbell felt very hot on the back near the camera, not sure this is normal.