Push Message Notification

[joseph_1979]

Is anyone encountering issues with Push Message Notification on Android? Whenever I do the test I get error 19. All I got is unknown error without any indication of what is causing the error. I cannot trace on the WAN as I am not on-site.

And this is appearing on all cameras and in two different locations and on different smartphones.

This started today at 15:45 CET.

[user_678453675770064_678453675770064]

@joseph-chircop_497308027822318
I just got 2 reolink lumus's and all was working fine with push notifications on android and iphone. Am I correct in what i am reading that reolink is issue, because i have tried everything to fix with no luck.

[Albator_681579469856921]

Yep, got error 19 when testing push notifications on Android phone. This is a new setup of two RLC-833A.
David

[joseph_1979]

@albator_681579469856921 I checked with my friends and they got the same error code. Therefore you are not receiving any push message notification when camera is triggered and you have the push notification enabled. Seems a global issue.

Thanks a lot for confirming.

[md]

@joseph-chircop_497308027822318 Same issue at my house. I assume something is wrong with Reolink servers? I still deploy a few Blink cameras, though far inferior to Reolink I use them as backup. My Blinks are the older models which do not require subscription.

[joseph_1979]

@md Yes they seem to have an issue on the message handling servers at their site. We manage to log on our cameras because the P2P servers are provided by AWS and Azure. Outage started at 15:30 CET time.

Thanks for the clarification. I am not on site as otherwise I would have traced the message flow and would see what is happening.

Update at 06:45 CET. Push message notification has resumed normal operation on all cams. This was attributed to maintenance work on the application server handling the push notification towards FCM/APNS.

[Reolink Fiona]

Hi all,

Due to the server maintenance yesterday, some users may meet the push notification issue. We fixed this issue once we were aware of this, and thank you all for the instant feedback. We are sorry for any inconvenience this brings.

If your push notification still doesn't work even after enabling it again, please contact our support team and we will look into it. (Log ticket: https://support.reolink.com/hc/en-us/requests/new)
We are highly aware of this situation and will announce server maintenance publicly in the future.

Thank you for your patience with us.

[joseph_1979]

@reolink-fiona It will be highly appreciated if we are informed about any planned maintenance which in one way or another will impact the functionality of the security system. I can understand that it is not always possible to provide redundancy to mitigate service intervention. You have our email address and therefore you can notify us.